Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Manage, prioritize and perform complex trading operations in support of the fixed income trading desk including: generating reports, billing trades, processing trade requests received from business partners, monitoring and triaging rejected trades, and testing or analyzing technology problems and updates
- Monitor daily reporting submissions to external regulatory agencies (MSRB and TRACE)
- Provide new issue operational support (offering setup and trading) to Products team for structured products, working cross organizationally and with outside business partners
- Execute fixed-income orders timely, accurately and within all industry and firm rules and regulations
- Analyze current market volatility, market structures, and other relevant characteristics and variables to optimize the client execution price
Requirements
- 3+ years of relevant experience
- Bachelor's degree or equivalent experience
- Active Series 7 or the ability to obtain within 120 days
- Experience with various systems, including BETA, Tradeweb, SIMON, and ThomsonONE
- Sound understanding of the financial markets
- Ability to perform in a highly stressful, time sensitive, and regulated environment
- Strong understanding of the differing market structures and variables which impact pricing for each
- Interest in obtaining Series 57 license
- Experience with regulatory websites preferred
- Awareness/understanding of process procedure review and development
- Basic understanding of structured products
- Basic understanding of fixed income securities
- Strong attention to detail, including demonstrated ability to meet accuracy standards in a high-volume situation
- Ability to manage multiple priorities in a fast-paced, results-driven environment
- Ability to effectively prioritize time-sensitive workflow
- Ability to work efficiently with multiple business partners
- Strong communication skills, comfortable working with various levels of the organization
- Basic understanding and proficiency in Microsoft office software including Onenote
Benefits
- Competitive and comprehensive benefits program that supports all aspects of your health and well-being
- Vacation time
- Sick time
- 401(k)
- Health, dental and life insurances
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