Business Analyst I working on claims system management for Intact. Collaborating with teams to enhance user experience and improve system functionality.
About the role
- Trade Solutions Analyst providing technical support for trading platforms at Scope Markets. Involves data analysis, configuration management, and investigation of trading issues.
Responsibilities
- Manage, maintain, support XC/OZ configurations.
- Perform all online configuration on both the Bridge, Platform, third party applications.
- Monitor overall performance and up time for the eco system with making sure failover procedure on place, for the FIX engine, Liquidity, etc.
- Monitor daily trading activities such as rejections, latency, NOPs, and slippage.
- Monitor Trading Platform related logs and identify any potential issues.
- Supervise, support and train Junior Operations Engineer.
- Conduct end-to-end trade investigations.
- Escalate urgent requests with team members.
- Documenting processes and maintain service desk records.
- Preparing training manuals and FAQ materials for easy-access end-user guidance.
- Involve in trading platform related projects.
- Work on shifts, including night shifts, as required.
Requirements
- Good understanding of the financial markets beneficial, good mathematical ability a must.
- Able to work in a fast-paced environment.
- Team player.
- Proactive, consultative, adaptable nature.
- Ability to work under pressure efficiently.
- Strong analytical skills.
- Fluency in MS office.
- Experience in SQL is a plus.
- Experience in MetaQuotes trading system is a plus.
- Fluency in English, any other language is a plus.
Benefits
- Attractive Remuneration : A competitive salary package based on your qualifications, experience, and skills.
- Performance-Based Rewards : Annual discretionary bonuses and yearly salary review to recognize and reward your outstanding performance.
- Generous Time Off : Annual Leave days to rest and recharge.
- Well-being Support : Health and wellness are our priority.
- Retirement Planning : Company contributions to our provident fund, helping secure your future.
- Exclusive Discounts : Access to a company discount card scheme, offering savings across various services.
- Vibrant Work Environment : Be part of an energetic and diverse multicultural team.
- Flexible Work Arrangements : Benefit from our hybrid work model, giving you the freedom to work from home.
- Career Growth : Opportunities for continuous personal development and career advancement.
- Team Bonding Events : Annual company events and parties to foster connection and engagement among employees.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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