Business Analyst role at Johanniter - Kliniken Hamm focusing on clinical processes and digitalization projects. Involves collaboration across departments and optimizing healthcare workflows.
About the role
- Leads the Sales and Customer Service Team in crafting technology solutions for BPO clients. Requires strong IT knowledge and excellent communication skills in a customer-facing role.
Responsibilities
- Provide Technical and Consultative assistance to Sales
- Get an understanding of technical specifications on the client architecture
- Participate in design sessions with clients and pitch compelling technical solutions
- Assist in completion of Technology sections in RFI/RFP/RFQ as required
- Partner with finance in providing guidance to build commercials/pricing during PreSales
- Document and handover technical specifications for Post Sales implementation
- Review SOW's with legal
- Drive accountability in cross functional IT teams during solutioning
- Stay informed about the competitive landscape and market trends
Requirements
- Bachelor's Degree or Equivalent
- 5+ years’ experience in business, marketing, technology or a related field
- Experience designing IT solutions with clients preferably in the BPO industry, preferably SaaS based
- Knowledge of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk
- Proven experience in a customer-facing role with a strong technology background
- Excellent presentation and communication skills
- Strong analytical and problem-solving skills
Benefits
- competitive industry salaries
- comprehensive benefits packages
- wellness programs
- internal mobility and professional growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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