NL
NOVALINK SOLUTIONS LLCSenior Business Analyst
Senior Business Analyst managing HR systems integrations and data conversions for 70,000 state employees. Requires strong technical HRIS knowledge and extensive Workday experience.
About the role
- Provide Technical and Consultative assistance to Sales
- Get an understanding of technical specifications on the client architecture
- Participate in design sessions with clients and pitch compelling technical solutions
- Assist in completion of Technology sections in RFI/RFP/RFQ as required
- Partner with finance in providing guidance to build commercials/pricing during PreSales
- Document and handover technical specifications for Post Sales implementation
- Review SOW's with legal
- Drive accountability in cross functional IT teams during solutioning
- Stay informed about the competitive landscape and market trends
Requirements
- Bachelor's Degree or Equivalent
- 5+ years’ experience in business, marketing, technology or a related field
- Experience designing IT solutions with clients preferably in the BPO industry, preferably SaaS based
- Knowledge of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk
- Proven experience in a customer-facing role with a strong technology background
- Excellent presentation and communication skills
- Strong analytical and problem-solving skills
Benefits
- competitive industry salaries
- comprehensive benefits packages
- wellness programs
- internal mobility and professional growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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