Technical Writer creating and maintaining operation and maintenance manuals in German. Working with cross - functional teams and handling technical documentation for external clients.
About the role
- Technical Writer in a fast-paced, innovative SaaS company transforming mortgage capital markets. Collaborate with teams to document complex processes and enhance customer experience.
Responsibilities
- Gather, analyze, and organize process documentation and process flows across internal systems and Polly.
- Translate complex workflows into clear, actionable, and user-friendly documentation for both internal teams and external audiences.
- Maintain up-to-date documentation on a regular basis, aligned with our two-week sprint cycles.
- Collaborate with product, engineering, and operations teams to ensure accuracy and usability of documentation.
- Continuously improve documentation standards, templates, and processes to enhance clarity and efficiency.
Requirements
- 3+ years of Technical Writing experience
- Experience documenting and communicating complex workflows or processes in a clear and structured way.
- Strong analytical and organizational skills, with attention to detail.
- Ability to work in a fast-paced environment with evolving priorities.
- Excellent written and verbal communication skills.
- Passion for building high-quality documentation that empowers teams and customers.
- Experience working in SaaS, fintech, or highly regulated industries.
- Comfort working in agile environments and supporting sprint cycles with ongoing documentation updates.
- Domain knowledge of capital markets is desirable but not required.
Benefits
- Competitive Compensation: Polly offers competitive salaries designed to reward your expertise and direct impact/contributions.
- Comprehensive Health Coverage: Employees enjoy 100% company-paid medical, vision, dental, disability, and life insurance, granting peace of mind.
- Flexible Vacation, Done Right: Take time off to recharge when you need it with Polly’s flexible, non-accrued vacation policy—because we trust you to balance work and life.
- Hybrid Environment: Polly employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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