Technical Writer creating clear documentation for legal technology. Collaborating with cross - functional teams to ensure product understanding and alignment with business goals.
About the role
- Junior Technical Writer creating user-friendly guides and documentation for SafetyCulture customers. Collaborating with developers and stakeholders to enhance the overall customer experience.
Responsibilities
- Continuously create and update Help Center content, ensuring it remains current, relevant, and user-centric.
- Review team-generated content, providing constructive feedback to enhance clarity, accuracy, and consistency.
- Collaborate closely with Product & Engineering teams to maintain accuracy and relevance in documentation.
- Translate technical information into clear, customer-friendly language in the product, contributing to improving the overall product experience.
- Share product updates with customer-facing teams and assist with collaterals – i.e., Release calendar, knowledge syncs, and roadmap syncs.
- Support teams in public-facing documentation (e.g., mobile app release notes).
Requirements
- Proficient writing and communication skills.
- Strong attention to detail with a knack for organizing information effectively.
- Capability to comprehend technical concepts and translate them into user-friendly language.
- Ability to work both independently and collaboratively in an agile work setting.
- Previous exposure to an agile development environment is advantageous.
- Familiarity with a headless CMS is considered a plus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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