Hybrid Technical Manager

at Connected Kerb

• Job title: Technical Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Technical Manager overseeing technical operations and maintenance of electric vehicle charging infrastructure. Collaborating with teams on project execution and management of hardware, software, and network communications.

Responsibilities

• __**Key Responsibilities:**__
• There will be a need to spend some time on site carrying out investigations on root cause and rectification across the Charge Point Network
• Technical Operations: Overseeing the day-to-day technical operations of EV charge points, including their hardware, software, and network connectivity.
• Network Management: Supporting and feeding back performance of the overall charging network into the Charge Point Management System (CPMS) to help continuously improve the monitoring and control of the charging network.
• System Integration: Ensuring that charge points integrate correctly with the backend management software, communication networks, and other relevant systems.
• Maintenance & Troubleshooting: Implementing processes for proactive maintenance and quickly resolving technical issues to minimise downtime and ensure consistent charging services.
• Performance Optimisation: Using the management system to optimise charging performance, which can include smart load balancing, peak power control, and energy management features.
• Stakeholder Communication: Liaising with internal teams, external partners, and sometimes customers to align on technical priorities and ensure clear communication about the charging network's status.
• Setting budgets and updating project forecasts based on technical programmes
• Developing scopes of work and preparation of project invoices for issue to contactors and clients as necessary
• Identify and prioritise the development and training needs for field-based staff, contractors and key internal stakeholders.
• Mentoring and coaching as required to upskill resources as necessary.
• Continuous improvement of process and procedures across delivery, technology and operations disciplines.
• Reporting via agreed lines on project progress through preparation of reports to the Head of technical field ops
• Liaising with Clients, in house teams, Contractors and other Stakeholders on all technical aspects of in field performance, issues and improvements
• Ensure own continuous personal development and knowledge is up to date in line with regulatory standards and professional bodies.
• Promote a culture of pro-activity, innovation, transparency, collaboration and flexibility in all aspects of the work.
• Ensure that all the appropriate quality systems are in place for the work of the team. Ensure data is accurately recorded and processed in line with policy and procedures
• Ensure an exemplary health and safety culture is followed in line with Health & Safety at work legislation, associated regulations and standards particularly in relation to customer safety aspects including electrical safety and fire safety.

Requirements

• __**Key competencies/behaviours:**__
• Hardware: Understanding the physical components of charge points.
• Software: Knowledge of Charge Point Management Systems (CPMS).
• Networking: Expertise in the communications infrastructure that connects charge points to the management system.
• Energy Management: Familiarity with load balancing, energy distribution, and peak power control to manage grid impact.
• Communication and Interpersonal Skills
• Strong Organisation Skills
• Strong technical and analytical skills in the electrical industry
• Able to influence at both a senior and junior level
• Cross-functional collaboration within internal teams
• Be curious and adaptable to change
• Understanding of risk management
• Ability to work under pressure to deadlines, and a flexible attitude towards work in order to deal with a variable and demanding workload
• Able to work on their own and within a team and have a proactive approach to solving problems
• __**Qualifications, Skills and Experience:**__
• · Degree qualified or significant experience within the EV sector is advantageous but not essential
• · Fully qualified electrician with at least 5 years’ experience including holding a NVQ Level 3 Electrotechnical Qualification and 18th Edition is essential
• Full clean valid UK driving licence (proof of zero penalties and no previous convictions essential)
• · Significant experience of leading and delivering network improvements and transition into operational services
• · Experience and / or in a similar sector (including operations or technology) would be beneficial but not required.
• · Ability to have robust/difficult conversations with customer, third party suppliers and stakeholders
• · Proven capability in leading a team and managing change with a track record in building strong service networks.
• · Guide and mentor junior and mid-level resources and oversee development projects undertaken by them.
• · Solutions oriented individual, proactive in providing pragmatic advice and innovative services delivery.
• · Experience within the highways industry would be advantageous.
• · CSCS/ECS Card and SMSTS qualified (would be advantageous)
• · Knowledge & understanding of health & safety legislation including The Construction (Design and Management) Regulations 2015
• · Is a self-starter who can manage their own time
• · Good working knowledge of Microsoft Office packages (MS Word, Excel, Project)
• · Experience of using Safety Culture, Site Tracker, and Microsoft Dynamics would be advantageous
• Must be eligible to work in the UK.

Benefits

• **What we offer:****
• Competitive salary
• Competitive Pension Scheme - via Royal London
• Flexible working hours and hybrid working model
• 28 days of holidays and generous Family Leave policies
• Central London location (Soho)
• Lots of opportunities to socialise!