CS
Campus Life & StyleAccounts Manager
Centralized Accounts Manager overseeing financial activities and ensuring client satisfaction across multiple properties. Collaborating with teams to optimize operations and maintain accurate reporting.
About the role
- __**Key Responsibilities:**__
- There will be a need to spend some time on site carrying out investigations on root cause and rectification across the Charge Point Network
- Technical Operations: Overseeing the day-to-day technical operations of EV charge points, including their hardware, software, and network connectivity.
- Network Management: Supporting and feeding back performance of the overall charging network into the Charge Point Management System (CPMS) to help continuously improve the monitoring and control of the charging network.
- System Integration: Ensuring that charge points integrate correctly with the backend management software, communication networks, and other relevant systems.
- Maintenance & Troubleshooting: Implementing processes for proactive maintenance and quickly resolving technical issues to minimise downtime and ensure consistent charging services.
- Performance Optimisation: Using the management system to optimise charging performance, which can include smart load balancing, peak power control, and energy management features.
- Stakeholder Communication: Liaising with internal teams, external partners, and sometimes customers to align on technical priorities and ensure clear communication about the charging network's status.
- Setting budgets and updating project forecasts based on technical programmes
- Developing scopes of work and preparation of project invoices for issue to contactors and clients as necessary
- Identify and prioritise the development and training needs for field-based staff, contractors and key internal stakeholders.
- Mentoring and coaching as required to upskill resources as necessary.
- Continuous improvement of process and procedures across delivery, technology and operations disciplines.
- Reporting via agreed lines on project progress through preparation of reports to the Head of technical field ops
- Liaising with Clients, in house teams, Contractors and other Stakeholders on all technical aspects of in field performance, issues and improvements
- Ensure own continuous personal development and knowledge is up to date in line with regulatory standards and professional bodies.
- Promote a culture of pro-activity, innovation, transparency, collaboration and flexibility in all aspects of the work.
- Ensure that all the appropriate quality systems are in place for the work of the team. Ensure data is accurately recorded and processed in line with policy and procedures
- Ensure an exemplary health and safety culture is followed in line with Health & Safety at work legislation, associated regulations and standards particularly in relation to customer safety aspects including electrical safety and fire safety.
Requirements
- __**Key competencies/behaviours:**__
- Hardware: Understanding the physical components of charge points.
- Software: Knowledge of Charge Point Management Systems (CPMS).
- Networking: Expertise in the communications infrastructure that connects charge points to the management system.
- Energy Management: Familiarity with load balancing, energy distribution, and peak power control to manage grid impact.
- Communication and Interpersonal Skills
- Strong Organisation Skills
- Strong technical and analytical skills in the electrical industry
- Able to influence at both a senior and junior level
- Cross-functional collaboration within internal teams
- Be curious and adaptable to change
- Understanding of risk management
- Ability to work under pressure to deadlines, and a flexible attitude towards work in order to deal with a variable and demanding workload
- Able to work on their own and within a team and have a proactive approach to solving problems
- __**Qualifications, Skills and Experience:**__
- · Degree qualified or significant experience within the EV sector is advantageous but not essential
- · Fully qualified electrician with at least 5 years’ experience including holding a NVQ Level 3 Electrotechnical Qualification and 18th Edition is essential
- Full clean valid UK driving licence (proof of zero penalties and no previous convictions essential)
- · Significant experience of leading and delivering network improvements and transition into operational services
- · Experience and / or in a similar sector (including operations or technology) would be beneficial but not required.
- · Ability to have robust/difficult conversations with customer, third party suppliers and stakeholders
- · Proven capability in leading a team and managing change with a track record in building strong service networks.
- · Guide and mentor junior and mid-level resources and oversee development projects undertaken by them.
- · Solutions oriented individual, proactive in providing pragmatic advice and innovative services delivery.
- · Experience within the highways industry would be advantageous.
- · CSCS/ECS Card and SMSTS qualified (would be advantageous)
- · Knowledge & understanding of health & safety legislation including The Construction (Design and Management) Regulations 2015
- · Is a self-starter who can manage their own time
- · Good working knowledge of Microsoft Office packages (MS Word, Excel, Project)
- · Experience of using Safety Culture, Site Tracker, and Microsoft Dynamics would be advantageous
- Must be eligible to work in the UK.
Benefits
- **What we offer:****
- Competitive salary
- Competitive Pension Scheme - via Royal London
- Flexible working hours and hybrid working model
- 28 days of holidays and generous Family Leave policies
- Central London location (Soho)
- Lots of opportunities to socialise!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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