Senior IT Consultant Utility responsible for energy consulting and technical project management. Working with clients in critical energy infrastructure projects in hybrid setup.
About the role
- Custom Integration Consultant leading technical implementation of custom solutions for Mitel's product deployment. Overseeing the full solution lifecycle from design to testing and support.
Responsibilities
- Serve as the lead technical implementation resource when custom solutions are part of Mitel product’s solutions deployment
- Responsible for the full solution lifecycle deployment including design, development, testing, end user testing support, and in-service support
- Leads the Custom Solution Integration Projects on an individual basis
- Responsible for leading, creating and getting customer approval of the Solution Design Document (SDD)
- Develops the custom solution or reporting application per approved SDD specification
- Completes the installation of the custom solution system software and unit test
- Provides system and end user support testing
- Supports In-service time commitment per the Statement of Work
- Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers
- Submit all paperwork associated with jobs including time spent per activity and weekly expense reports
Requirements
- 8-10+ years custom solution developed software experience
- 2+ Years contact center solutions exposure
- 2+ years custom reporting experience; demonstrated experience in writing complex custom reports in Microsoft PowerBI
- Demonstrated expert knowledge in programming languages, system utilities, database structures and architecture for MS SQL
- Demonstrated ability to translate and communicate business processes to applicable requirement types
- Experience writing application code in .Net C++/#, JavaScript, Java, HTML, SOAP, WSDL, RESTful API/web services, and XML
- Agile development lifecycle experience a plus
- Ability to handle multiple simultaneous projects of a moderate to complex level
- Ability to work to deadlines on their own with discretion and limited supervision
- Good customer service skills; good communication skills; and a solid work ethic
- Ability to travel occasionally to customer’s site
- Ability to work in a flexible schedule environment support nights and weekend implementation events
- MS degree or equivalent experience; MS in Computer Science Discipline
- Excellent English language speaking and writing skills
Benefits
- Affordable Medical, Dental, Vision, Life and Disability Insurance
- Matching 401(k) plan
- Paid time off (holiday, vacation and sick)
- Employee Assistance Program
- Reward and Recognition Programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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