Senior Consultant Banking contributing to strategic transformation projects in the banking sector. Collaborating with clients to optimize business processes and digital transformation initiatives.
About the role
- Custom Integration Consultant leading technical implementation of custom solutions for Mitel's product deployment. Overseeing the full solution lifecycle from design to testing and support.
Responsibilities
- Serve as the lead technical implementation resource when custom solutions are part of Mitel product’s solutions deployment
- Responsible for the full solution lifecycle deployment including design, development, testing, end user testing support, and in-service support
- Leads the Custom Solution Integration Projects on an individual basis
- Responsible for leading, creating and getting customer approval of the Solution Design Document (SDD)
- Develops the custom solution or reporting application per approved SDD specification
- Completes the installation of the custom solution system software and unit test
- Provides system and end user support testing
- Supports In-service time commitment per the Statement of Work
- Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers
- Submit all paperwork associated with jobs including time spent per activity and weekly expense reports
Requirements
- 8-10+ years custom solution developed software experience
- 2+ Years contact center solutions exposure
- 2+ years custom reporting experience; demonstrated experience in writing complex custom reports in Microsoft PowerBI
- Demonstrated expert knowledge in programming languages, system utilities, database structures and architecture for MS SQL
- Demonstrated ability to translate and communicate business processes to applicable requirement types
- Experience writing application code in .Net C++/#, JavaScript, Java, HTML, SOAP, WSDL, RESTful API/web services, and XML
- Agile development lifecycle experience a plus
- Ability to handle multiple simultaneous projects of a moderate to complex level
- Ability to work to deadlines on their own with discretion and limited supervision
- Good customer service skills; good communication skills; and a solid work ethic
- Ability to travel occasionally to customer’s site
- Ability to work in a flexible schedule environment support nights and weekend implementation events
- MS degree or equivalent experience; MS in Computer Science Discipline
- Excellent English language speaking and writing skills
Benefits
- Affordable Medical, Dental, Vision, Life and Disability Insurance
- Matching 401(k) plan
- Paid time off (holiday, vacation and sick)
- Employee Assistance Program
- Reward and Recognition Programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Manager working with clients on Microsoft Azure Data Intelligence solutions at an international consultancy. Building customer relationships and enhancing Data Community collaboration.
Senior ITSM Consultant leading client engagements to design and implement ITSM operating models at DXC Technology. Engaging in technology - driven transformations across Spain.
Alteryx Consultant responsible for automating financial and accounting processes by migrating Excel spreadsheets to Alteryx. Enhance efficiency, reliability, and standardization of financial information.
Registered Nurse Lactation Consultant providing healthcare services at Naval Medical Center. Promoting breastfeeding and collaborating with departments for patient care education.
Senior IT Consultant focusing on Microsoft MECM/SCCM for public clients in Germany. Involves administration, rollout support, and team collaboration in a dynamic IT environment.
Outdoor Educational Consultant joining Bienenstock Natural Playgrounds to deliver programs and facilitate workshops in outdoor education for children and educators across Ontario.
Client Relationship Consultant building relationships with customers through multiple channels at U.S. Bank. Engaging clients with the best possible counsel while adapting a digital first mindset.
Client Relationship Consultant building relationships with customers in retail banking by adapting a digital first mindset across multiple engagement channels. Providing counsel and solutions based on customers' unique goals and needs.
Float Client Relationship Consultant building relationships with customers through multiple channels at U.S. Bank. Providing counsel and solutions adapted to customer financial needs with a digital first mindset.