Hybrid Technical Escalation Engineer

Posted last month

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About the role

  • Act as a liaison between Customer Support and Engineering teams
  • Serve as the safekeeper of the Pigment platform, proactively monitoring and preventing issues
  • Ensure production events are addressed correctly and escalated as needed
  • Implement and secure monitoring and operational means to detect and prevent incidents
  • Propose and drive improvements to practices to increase customer satisfaction and protect Product and Engineering productivity
  • Take initiative on organization-wide reliability and incident-management improvements

Requirements

  • 5+ years experience in either L3 technical support, software incident management, or technical lead
  • Ability to understand code and technical concepts with prior experience to demonstrate
  • Experience building data models (prior experience a plus)
  • Curiosity and willingness to be hands-on
  • Team player with a problem-solving mindset
  • Strong sense of ownership, perseverance, due diligence
  • Ability to explain and summarize information from complex technical issues
  • Excellent organization and prioritization skills
  • Initiative-taking mindset
  • Customer-first attitude

Benefits

  • Hybrid working arrangement (Paris)

Job title

Technical Escalation Engineer

Job type

Experience level

Mid levelSenior

Salary

€60,000 - €85,000 per year

Degree requirement

No Education Requirement

Location requirements

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