Serve as the primary engineer for Android and iOS mobile devices across clubs and distribution centers.
Configure, deploy, and support mobile devices including Honeywell, VoCollect, Zebra TC51/TC52/TC53e, MC9300/MC9400, Apple iPads, and Windows CE devices.
Manage and maintain MDM platforms, primarily Workspace ONE (Airwatch), including device enrollment, patching, and lifecycle management.
Troubleshoot escalated mobility issues using remote management tools and collaborate with club users and IT teams.
Support mobility-related upgrades and ensure consistent device performance across all platforms.
Lead project work including MDM cleanup, lifecycle refreshes, and ad-hoc business requests.
Document architectural designs, network communication services, and service traffic data related to mobility solutions.
Provide onsite technical support for desktops, laptops, thin clients, printers, servers, and handheld devices.
Assist with network and infrastructure support including device reboots, cable replacements, basic switch/port configuration, VLAN segmentation, hardware repair, refresh and installations.
Act as remote hands for L2 NOC and L3 Network teams during troubleshooting and maintenance.
Support new club openings within the territory, providing onsite assistance during key operational phases.
Collaborate with corporate IT and third-party vendors to resolve complex technical issues.
Train club personnel on proper use and maintenance of supported technology.
Use ServiceNow for Incident, request, change, problem management.
Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
2+ years of experience in a technical support or mobility engineering role, preferably in a retail or distribution environment.
Extensive hands-on experience with Workspace ONE (Airwatch), Zebra and Honeywell mobility devices, and VoCollect.
Strong troubleshooting skills across Android, iOS, and Windows platforms.
Working knowledge of networking technologies including LAN, WAN, VPN, and wireless.
Excellent communication and interpersonal skills with the ability to work independently and collaboratively.
Experience with Wherehouse Management Systems, POS systems and retail technology is a plus.
Benefits
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*
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