Inside Sales Rep focusing on customer portfolio growth and sales targets at Multi Service Fuel Card. Engaging in a hybrid work environment and participating in team collaboration efforts.
RS
Hybrid Technical Customer Support Specialist – PREMIUM Telecommunications Provider
Posted 3 months ago
About the role
- Technical Customer Support for a German telecommunications provider based in Bulgaria. Handling technical inquiries and providing assistance for mobile and DSL products.
Responsibilities
- Handling technical customer inquiries for DSL, mobile, cable and fiber-optic services
- Handling technical customer inquiries related to devices, and providing product/tariff (plan) consultation
- Managing network-related complaints in customer interactions (Mobile Postpaid)
- Handling third-party provider inquiries (Netflix, Sky and others)
Requirements
- Technical understanding and an affinity for telecommunications products (mobile services, DSL)
- Confident use of computers and systems
- Service-oriented mindset and approach
- Strong communication and presentation skills
- Quick comprehension and strong empathy
- Excellent German language skills, spoken and written (C1 level), and confident use of common PC applications.
Benefits
- Permanent contract from day one
- Welcome bonus paid over the first 6 months
- Fixed salary and uncapped monthly bonuses
- Increasing vacation entitlement up to 26 days
- Hybrid work with allowance (work from home after onboarding)
- Contribution to travel costs if you live outside the city
- Taxi vouchers for late shifts to ensure you get home safely
- Career development through our 'Talent' training program
- Comprehensive onboarding program (training + individual day-to-day support)
- Additional health insurance with Bulstrad
- Discounted Multisport gym memberships
- Monthly food voucher of 150 BGN
- Exclusive discounts with our partners (fashion, travel, wellness, bookstores)
- Positive and modern work environment
- Free fruit and beverages in the office, with monthly special events
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