Hybrid Technical Customer Support Specialist – PREMIUM Telecommunications Provider

Posted 2 weeks ago

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About the role

  • Handling technical customer inquiries for DSL, mobile, cable and fiber-optic services
  • Handling technical customer inquiries related to devices, and providing product/tariff (plan) consultation
  • Managing network-related complaints in customer interactions (Mobile Postpaid)
  • Handling third-party provider inquiries (Netflix, Sky and others)

Requirements

  • Technical understanding and an affinity for telecommunications products (mobile services, DSL)
  • Confident use of computers and systems
  • Service-oriented mindset and approach
  • Strong communication and presentation skills
  • Quick comprehension and strong empathy
  • Excellent German language skills, spoken and written (C1 level), and confident use of common PC applications.

Benefits

  • Permanent contract from day one
  • Welcome bonus paid over the first 6 months
  • Fixed salary and uncapped monthly bonuses
  • Increasing vacation entitlement up to 26 days
  • Hybrid work with allowance (work from home after onboarding)
  • Contribution to travel costs if you live outside the city
  • Taxi vouchers for late shifts to ensure you get home safely
  • Career development through our 'Talent' training program
  • Comprehensive onboarding program (training + individual day-to-day support)
  • Additional health insurance with Bulstrad
  • Discounted Multisport gym memberships
  • Monthly food voucher of 150 BGN
  • Exclusive discounts with our partners (fashion, travel, wellness, bookstores)
  • Positive and modern work environment
  • Free fruit and beverages in the office, with monthly special events

Job title

Technical Customer Support Specialist – PREMIUM Telecommunications Provider

Job type

Experience level

Mid levelSenior

Salary

BGN 2,400 per month

Degree requirement

High School Diploma

Location requirements

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