Responsable de Missions Audit clé dans l'audit légal et contractuel chez Exco Socodec. Supervisant les équipes et assurant la qualité des travaux, avec un portefeuille diversifié de clients.
About the role
- Customer Technical Manager ensuring customer satisfaction by aligning Trivium products with filling processes. Collaborating across teams and managing technical relationships with customers in a hybrid environment.
Responsibilities
- Handle customer complaints, coordinate with customers and internal TRV quality teams, and manage cross-functional resolution efforts.
- Ensure timely and high-quality communication with customers regarding complaints and technical inquiries.
- Act as the voice of the customer within the TRV organization, introducing customer insights (Voice of Customer) into development and improvement projects.
- Coordinate qualification of TRV products at customer sites and consult on filling process improvements.
- Match customer requirements to TRV specifications and secondary packaging solutions.
- Identify cost reduction opportunities and drive portfolio optimization.
- Coordinate customer audits at TRV plants and provide technical documentation.
- Answer customer questions on sustainability, regulations, and other technical topics.
- Gather market intelligence from customer interactions.
- Contribute to continuous improvement of quality and product development to enhance customer satisfaction.
Requirements
- HBO working and thinking level with 3-5 years of relevant experience in quality/technical service or commercial roles.
- Demonstrated experience in managing external customer relationships and coordinating work across multiple functions (sales, operations, quality, R&D).
- Strong communication skills—able to work effectively at different organizational levels and excel in both spoken and written English and Dutch.
- Service-oriented with strong analytical skills and knowledge of statistics.
- Skilled in root-cause problem solving and understanding cultural differences.
- Ability to build and maintain strong customer relationships and navigate complex stakeholder networks.
- Willingness and ability to travel 40-50% of the time across Europe.
Benefits
- Professional development opportunities
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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