Manager of Analytics developing and optimizing data systems for U.S. Consumer Services at Western Union. Overseeing reporting and dashboards to drive business insights with a small team.
About the role
- Customer Technical Manager ensuring customer satisfaction by aligning Trivium products with filling processes. Collaborating across teams and managing technical relationships with customers in a hybrid environment.
Responsibilities
- Handle customer complaints, coordinate with customers and internal TRV quality teams, and manage cross-functional resolution efforts.
- Ensure timely and high-quality communication with customers regarding complaints and technical inquiries.
- Act as the voice of the customer within the TRV organization, introducing customer insights (Voice of Customer) into development and improvement projects.
- Coordinate qualification of TRV products at customer sites and consult on filling process improvements.
- Match customer requirements to TRV specifications and secondary packaging solutions.
- Identify cost reduction opportunities and drive portfolio optimization.
- Coordinate customer audits at TRV plants and provide technical documentation.
- Answer customer questions on sustainability, regulations, and other technical topics.
- Gather market intelligence from customer interactions.
- Contribute to continuous improvement of quality and product development to enhance customer satisfaction.
Requirements
- HBO working and thinking level with 3-5 years of relevant experience in quality/technical service or commercial roles.
- Demonstrated experience in managing external customer relationships and coordinating work across multiple functions (sales, operations, quality, R&D).
- Strong communication skills—able to work effectively at different organizational levels and excel in both spoken and written English and Dutch.
- Service-oriented with strong analytical skills and knowledge of statistics.
- Skilled in root-cause problem solving and understanding cultural differences.
- Ability to build and maintain strong customer relationships and navigate complex stakeholder networks.
- Willingness and ability to travel 40-50% of the time across Europe.
Benefits
- Professional development opportunities
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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