About the role

  • Handle customer complaints, coordinate with customers and internal TRV quality teams, and manage cross-functional resolution efforts.
  • Ensure timely and high-quality communication with customers regarding complaints and technical inquiries.
  • Act as the voice of the customer within the TRV organization, introducing customer insights (Voice of Customer) into development and improvement projects.
  • Coordinate qualification of TRV products at customer sites and consult on filling process improvements.
  • Match customer requirements to TRV specifications and secondary packaging solutions.
  • Identify cost reduction opportunities and drive portfolio optimization.
  • Coordinate customer audits at TRV plants and provide technical documentation.
  • Answer customer questions on sustainability, regulations, and other technical topics.
  • Gather market intelligence from customer interactions.
  • Contribute to continuous improvement of quality and product development to enhance customer satisfaction.

Requirements

  • HBO working and thinking level with 3-5 years of relevant experience in quality/technical service or commercial roles.
  • Demonstrated experience in managing external customer relationships and coordinating work across multiple functions (sales, operations, quality, R&D).
  • Strong communication skills—able to work effectively at different organizational levels and excel in both spoken and written English and Dutch.
  • Service-oriented with strong analytical skills and knowledge of statistics.
  • Skilled in root-cause problem solving and understanding cultural differences.
  • Ability to build and maintain strong customer relationships and navigate complex stakeholder networks.
  • Willingness and ability to travel 40-50% of the time across Europe.

Benefits

  • Professional development opportunities
  • Flexible working hours

Job title

Technical Customer Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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