Responsible for technical consulting and configuration of the Achievers software with Enterprise clients typically over 5,000 employees with global requirements and complex structures
Lead on all technical implementation components from design, configuration, to testing and integration
Client meetings, solutions documentation and platform configuration
Consult with clients to gather business and technical requirements through onsite and remote meetings
Align requirements to product functionality, offering best practice, scalable solutions
Present compelling solutions to Enterprise clients based on finite feature sets
Interact with diverse client IT teams on various technical topics such as system integration and single sign-on
Configure platform modules, site content and permissions
Configure system integrations and single sign-on
Provide technical design consulting for API-based integrations
Utilize test scripts to verify configurations, identify and log any bugs
Investigate product issues by configuring proof of concepts and interacting with Product Management where needed
Escalate product issues as needed to ensure client expectations and timelines are met
Provide product feedback to Product Management
Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment
Support on-boarding for new team members through product and process education
Requirements
4-5 years of related experience in a software company
Demonstrated evidence of rapid execution of concurrent short term projects (1-3 month cycles)
Experience with configuring and implementing software applications
Evidence identifying risks and issues
Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
Ability to effectively communicate technical concepts to a non-technical audience
Demonstrated flexibility, adaptability and drive
Evidence of effective multi-tasking and tight project schedules
Strong attention to detail
An asset - experience working with HTML, CSS and APIs
Benefits
Competitive Pay
Parental Leave Top-up
Health Benefits and Life Insurance Coverage Upon Your First Day
RRSP Matching
Flexible Vacation
Employee and Family Assistance Program
Full access to the LinkedIn Learning Library
Internal Mentorship Program
Employee-Led Employee Resource Groups
A beautiful office space located in Liberty Village, Toronto
Participation in our Points-based Employee Recognition Program
Opportunities for professional development and career growth
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