Learning Experience Consultant at TaskUs delivering instructional design for training programs. Focused on learner - centered training solutions and collaborating with key departments.
About the role
- Technical Consultant responsible for patient monitoring solutions and customer service. Collaborating with teams and performing installations while traveling 70% for healthcare technology.
Responsibilities
- Provide technical recommendations that best suit the environment based on customer requirements
- Support the transition from a break fix operating model to a customer solutions focused operating model
- Drive continuous improvement of implementation methodology and service offerings
- Actively support to implement service strategies to achieve customer loyalty
- Actively participate as a member of the regional work team
- Collaborate with a diverse team of internal and external resources including clinical, sales, and service partners
- Coordinate project resources and tasks
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
- Adhere to established training, quality, and safety requirements
- Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment
- Provide a technical review of system configuration to ensure viability of system performance during implementations
- Diagnose and resolve electronic, networking, and mechanical problems
- Approximately 70% travel across the specified geography is required
Requirements
- 3+ years of professional working experience in the IT technologies or electronics industry
- Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
- Skills include network configuration and/or troubleshooting experience
- Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment)
- Bachelor's degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience
- Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation
Benefits
- Field service incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Comprehensive Philips Total Rewards benefits program
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
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