Technical Communications Manager building data queries and automations for communications campaigns. Collaborating with cross-functional teams to enhance messaging and efficiency at travel tech company.
Responsibilities
Build and execute data queries to support targeted communications campaigns across Partner and internal audiences.
Design and implement automations for repeatable communications workflows, improving efficiency and reducing manual effort.
Identify and evaluate AI opportunities to enhance communications delivery, personalization, and performance.
Partner with cross-functional teams—including Product, Engineering, Legal, and Compliance—to ensure communications are technically sound, aligned with business goals, and scalable.
Support the development of tools, dashboards, and systems that improve communications planning, execution, and measurement.
Collaborate with Communications Specialists to ensure messaging is timely, accurate, and optimized for digital platforms.
Monitor performance metrics and feedback to continuously improve automation and campaign effectiveness.
Requirements
Bachelor’s degree in Computer Science, Information Systems, Communications, or a related field (or equivalent experience).
5+ years of experience in technical program management, data operations, or communications technology.
Proficiency in SQL and experience with automation platforms (e.g., Zapier, Workato, Salesforce Marketing Cloud, etc.).
Familiarity with AI tools and platforms used in communications or marketing.
Strong analytical skills and experience with performance metrics and data-driven decision-making.
Benefits
medical/dental/vision
paid time off
Employee Assistance Program
wellness & travel reimbursement
travel discounts
International Airlines Travel Agent (IATAN) membership
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