Operations Analyst analyzing consumer loan portfolios with the Operations Head. Managing quality controls for operational execution at Banistmo.
About the role
- Team Lead responsible for mentoring staff and ensuring operational excellence in a travel agency. Coaching and handling customer support queries while collaborating with the Paris HQ.
Responsibilities
- Support and mentor Travel Advisors and After Sales agents through daily check-ins and feedback
- Conduct onboarding and ongoing training sessions to ensure high performance and service consistency
- Foster a positive, collaborative, and autonomous team culture
- Step in to handle calls and cases during peak activity periods
- Support the Sales team by resolving operational challenges and managing escalations effectively
- Collaborate closely with the Paris HQ to ensure process alignment and service quality
- Monitor key performance indicators (KPIs) such as reactivity, quality, and CSAT
- Analyze data to identify trends and propose actionable improvements
- Drive the implementation of best practices and LEAN standards across the team
- Ensure smooth coordination with the local manager on our strategic partner accounts
Requirements
- 3+ years of experience in operations, travel, or customer service (with ideally 1 year in a lead or supervisory role)
- Ability to stay calm under pressure and effectively prioritize in a fast-paced environment
- Strong analytical and organizational skills
- A motivational leader who balances empathy and performance
- Excellent communication skills in English.
Benefits
- Professional development opportunities
- Coaching and training sessions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Regional Operations Manager overseeing the performance of adventure travel programs in alignment with company policies and best practices. Collaborating with teams to deliver operational excellence through effective training and support.
Deputy Operations Manager overseeing Pacific Northwest trips for Intrepid and Wildland Trekking. Ensuring performance and adherence to company policies as a primary contact for field staff.
Managing operations of assigned application portfolios in the IT Technology Center. Ensuring operational excellence and adherence to industry standards in healthcare technology.
Associate Director leading compensation operations and strategy development at Merck's global HR. Managing compensation processes, reporting, and stakeholder training within a cross - functional team.
Telecom Systems Support Engineer providing first - line technical services for telecom applications. Developing, implementing, and testing software solutions for optimal network performance.
Center Operations Specialist ensuring effective day - to - day operations of USO Centers. Responsible for providing excellent customer service and maintaining a welcoming environment for service members and their families.
Center Operations Specialist managing daily operations at USO Centers. Focused on providing excellent service and nurturing a welcoming environment for military service members and their families.
Operations Assistant aiding Unit and District Managers in dining operations. Managing paperwork and ensuring standards while working for Quest Food Management Services.
Operations Specialist performing duties like inventory handling and order management for Card Kingdom. Ensuring accurate inventory and providing excellent customer service while adhering to safety protocols in a warehouse setting.