Telephony Systems Administrator overseeing daily operations of telephony systems for call center in Phoenix, AZ. Liaising with teams to ensure high service levels for customers.
SC
Hybrid Systems Administrator 2, Cloud and IaC Technologies
Posted 4 months ago
About the role
- Systems Administrator managing cloud solutions using AWS and Azure at University of Cincinnati with hybrid remote options for OH/IN/KY residents.
Responsibilities
- Implementing and administering cloud solutions in AWS and Azure commodity and CMMC environments, leveraging IaC and automation technologies.
- Support and deploy technology to support services provided by central IT, including data storage, Active Directory, DNS, servers, cloud technologies and virtualization; specific duties will vary according to the life cycle and the technical complexity of the systems and services.
- Configure, maintain and manage enterprise class storage and server hardware, software and services.
- Travel throughout the university’s campuses and to other remote facilities as necessary.
- Monitor utilization and performance of systems and service; test and evaluate systems to eliminate problems and make improvements.
- Collaborate with clients, technical staff and vendors on service request fulfillment.
- Troubleshoot system failures escalating to senior technicians or vendors as appropriate; monitor incoming incident reports and collaborate with departments and end users to resolve problems.
- Participate in 24x7 on call rotation responding to service outages as defined in the department’s standard operating procedures; serve as the initial System Administration escalation contact for Tier 1 (help desk) support while on call.
- Develop and maintain documentation for systems and services, managed by the department, to be used by other engineers or the university community.
- Ensure the security of the university’s shared services by implementing the policies and practices that prevent and monitor unauthorized access, misuse or denial of service to a computer or other network-accessible resources.
- Serve as a competent professional sharing attained knowledge with peers.
- Performs related duties based on departmental need.
Requirements
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
- Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
- Valid Driver’s License.
- Two (2) years of related experience with implementing enterprise class IT technologies.
- Advanced working knowledge of computer systems, security, network and systems administration, data storage systems, virtualization, and cloud technologies.
- Skilled in Language Scripting and Automation Tools.
- Strong critical thinking and decision-making skills.
- Excellent project management skills and the ability to prioritize.
- Firm grasp on IT infrastructure and operations best practices.
- Strong customer service skills.
- Intermediate to advanced working knowledge with VMWare, Linux, Windows\AD Administration, DNS, LDAP, and Cloud Administration.
- Good understanding of Hyper-converged infrastructure, SQL cluster technologies, F5 BIG-IP load balancing, and HPC Administration.
- Skilled in HTML and familiarity with SAN environments.
- MCSE, MCSA, MS Certified Azure Administrator\Solution Architect, VCP6.5+, RHCS, RHCSA, CompTIA, CCSP, AWS Certified Solutions Architect, GCP Cloud Architect, SNCP, SNIA, CCIE, CCNP, BCNE certifications.
Benefits
- Comprehensive Tuition Remission UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.
- Robust Retirement Plans As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.
- Real Work-Life Balance UC prioritizes work-life balance with a generous time-off policy, including: Vacation and sick time 11 paid holidays and additional end-of-year paid time off (Winter Season Days) 6 weeks of paid parental leave for new parents.
- Additional Benefits Include: Competitive salary based on experience Comprehensive health coverage (medical, dental, vision, prescription) Flexible spending accounts & wellness programs Professional development & mentorship opportunities
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