About the role

System Analyst ensuring operational quality for financial crime applications at Luminor. Managing incidents and collaborating with various technical teams to maintain service continuity.

Responsibilities

Ensure high availability and stability of area related applications
Investigate and resolve incidents and service requests within defined SLOs
Ensure proper incident escalations to senior engineers or vendors if needed
Monitor application health, logs, and interfaces to detect and prevent service disruptions proactively
Perform configuration tasks, application deployments, and scheduled maintenance
Support incident post-mortems, root cause analysis, and preventive action implementation
Document troubleshooting steps, known issues, and recovery procedures
Collaborate closely with the service desk, DevOps, infrastructure, cybersecurity, and engineering teams
Participate in testing and rollouts for patches, upgrades, and new feature releases
Work with and contribute to Java codebases under the guidance of Senior Software Engineers and Tech leads
Participate in code reviews and learn best practices in software development
Assist in automating operational tasks and improving deployment pipelines
Ensure adherence to compliance, data privacy, and security standards required in the banking sector
On-call responsibilities, scheduled on a rotating basis across both weekdays and weekends

Bachelor’s degree in Computer Science, Information Systems, or related field
At least 5 years of experience in IT application support or software engineering, preferably in the financial services sector
Skills in Java and Spring Boot are preferred, along with proficiency in tools like Jenkins and Git
Knowledge of financial services architecture and integrations (e.g., REST/SOAP APIs, message queues)
Experience with monitoring and logging tools (e.g., NewRelic, Grafana, ELK)
Preferably, practical knowledge on cloud-based application management in AWS
Working knowledge of databases (e.g., Oracle, SQL Server) and scripting (e.g., Bash, PowerShell) would be considered an advantage
Familiarity with ITIL processes, especially incident, problem, and change management
Strong analytical skills, service mindset, and ability to work in high-pressure environments
Availability for on-call rotations and incident support outside business hours
Fluent English is required in spoken and written communication due to working on the Pan-Baltic level.

Flexible working hours
Hybrid work
Possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
Additional weeks of vacation to all employees with 1+ years tenure
Volunteer time off and 30 fully paid calendar days for military training every year
Competitive health benefits package – health insurance after the first 3 months as + health days in case of your absence due to sickness without a doctor's note
Internal and external training programs, workshops, conferences, online trainings for professional growth and wellbeing
Special Offers for Luminor products & services
Working with international teams who value challenging work together with good humor and having fun