Ensure high availability and stability of area related applications
Investigate and resolve incidents and service requests within defined SLOs
Ensure proper incident escalations to senior engineers or vendors if needed
Monitor application health, logs, and interfaces to detect and prevent service disruptions proactively
Perform configuration tasks, application deployments, and scheduled maintenance
Support incident post-mortems, root cause analysis, and preventive action implementation
Document troubleshooting steps, known issues, and recovery procedures
Collaborate closely with the service desk, DevOps, infrastructure, cybersecurity, and engineering teams
Participate in testing and rollouts for patches, upgrades, and new feature releases
Work with and contribute to Java codebases under the guidance of Senior Software Engineers and Tech leads
Participate in code reviews and learn best practices in software development
Assist in automating operational tasks and improving deployment pipelines
Ensure adherence to compliance, data privacy, and security standards required in the banking sector
On-call responsibilities, scheduled on a rotating basis across both weekdays and weekends
Requirements
Bachelor’s degree in Computer Science, Information Systems, or related field
At least 5 years of experience in IT application support or software engineering, preferably in the financial services sector
Skills in Java and Spring Boot are preferred, along with proficiency in tools like Jenkins and Git
Knowledge of financial services architecture and integrations (e.g., REST/SOAP APIs, message queues)
Experience with monitoring and logging tools (e.g., NewRelic, Grafana, ELK)
Preferably, practical knowledge on cloud-based application management in AWS
Working knowledge of databases (e.g., Oracle, SQL Server) and scripting (e.g., Bash, PowerShell) would be considered an advantage
Familiarity with ITIL processes, especially incident, problem, and change management
Strong analytical skills, service mindset, and ability to work in high-pressure environments
Availability for on-call rotations and incident support outside business hours
Fluent English is required in spoken and written communication due to working on the Pan-Baltic level.
Benefits
Flexible working hours
Hybrid work
Possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
Additional weeks of vacation to all employees with 1+ years tenure
Volunteer time off and 30 fully paid calendar days for military training every year
Competitive health benefits package – health insurance after the first 3 months as + health days in case of your absence due to sickness without a doctor's note
Internal and external training programs, workshops, conferences, online trainings for professional growth and wellbeing
Special Offers for Luminor products & services
Working with international teams who value challenging work together with good humor and having fun
Portfolio Analyst responsible for analyzing complex loan applications and servicing loans at American AgCredit. Engaging in business development and maintaining customer relationships while promoting loan products.
Analyst developing digital, automated solutions in Global Wealth and Asset Management. Collaborating with teams to drive innovative solutions and support business partners.
Program Control Analyst managing financial tracking and reporting for government contracts. Collaborating with teams to support decision - making and ensuring compliance with financial requirements.
Analista de Tesorería y Cobranzas en MAPFRE responsable de pagos internos y externos. Gestión de saldos, elaboración de flujo de caja, y eficiencia en cobranzas.
Student providing IT support for Deutsche Börse’s trading and clearing platforms. Involves ticket creation, administrative support and telephony assistance in a hybrid role.
Administrative Analyst supporting business organization and data analysis for global projects. Collaborating with communication activities and improving organizational processes.
IT Support Analyst focusing on VMware and Azure Virtual Desktop management at Stefanini. Collaborating globally to enhance business solutions while prioritizing innovation and technology.
Financial Analyst managing cash flow projections and financial operations for Dafiti's treasury department. Collaborating on strategic projects and leading financial evaluations.
Foreign Trade Analyst responsible for customs compliance and data management within the region. Collaborating with engineering teams to identify process improvements and ensure adherence to regulations.
Foreign Trade Analyst ensuring compliance with customs laws and export controls in daily operations. Collaborating with teams to enhance data utilization and reporting processes.