About the role

System Administrator maintaining IT systems and user support at MMDSmart in Sofia, Bulgaria. Working on office hardware, network infrastructure, and IT operations collaboration.

Responsibilities

**What will you do at MMDSmart?**
Maintain and support office hardware and operating systems, including Windows, Linux, and macOS workstations in the Sofia office;
Administer and troubleshoot office network infrastructure (switches, routers, Wi-Fi, VPNs, firewalls);
Provide day-to-day technical support to end-users (on-site and remote);
Ensure proper functioning and timely updates of workplace software and security tools;
Perform user account and access management (Google workspace, MDM, identity services, endpoints);
Maintain documentation for systems, configurations, and support procedures;
Assist with onboarding/offboarding, including equipment preparation and access provisioning;
Collaborate with IT operations department to enforce cybersecurity policies and best practices;
Participate in incident resolution, escalating when necessary.

**You are a perfect match if you have:**
Technical skills:
Operating Systems:
Strong knowledge of major operating systems, particularly Windows, Linux/Unix and MacOS is essential.
Mail services (SMTP, POP3/IMAP) and other services (DNS, DHCP, FTP, HTTP/HTTPS).
Security:
Ensuring network information security, data protection.
Knowledge of security best practices, including managing vulnerabilities and threats, is vital.
Understanding what MDM is and how it works.
Networking:
A solid understanding of networking concepts like IP addressing, DNS, DHCP, and firewalls is necessary.
Understanding how VPN works. Practical experience with configuring VPN including OpenVPN.
Scripting:
Basic scripting languages such as PowerShell or Bash are needed for automating tasks.******- Soft skills:****
Strong analytical and troubleshooting skills are critical for diagnosing and resolving complex issues;
The ability to clearly explain technical concepts to non-technical users is important;
Excellent time management and the ability to prioritize tasks are necessary for meeting deadlines and handling multiple responsibilities;
The ability to work effectively both independently and as part of a team is a key requirement;
Continuous learning, so a commitment to staying current through ongoing learning is essential;
Fluent level of English;
It would be a plus if you speak Russian or Ukrainian.

**Why do talents choose and stay at MMDSmart?**
Embrace the opportunity to work in a company that cares about:
**Your Wellness:** Access to mental health programs, comprehensive medical insurance, and a sports card*.
**Your Happiness: **Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
**Your Development:** Benefit from free educational events & courses, and English classes with native speakers.
**Your Career: **Focus on your professional development in a supportive environment.
**Work-Life Balance: **Choose your working format – remote, office-based, or hybrid and engage in team-building activities.