Analista de Requisitos SR at SCForce focusing on marketing and CRM solutions through innovative technologies. Collaborating with teams to enhance client sales potential and brand strength.
About the role
- Customer Success Manager in sustainability for post-sales support. Focused on customer management and technical consulting within a remote team.
Responsibilities
- This role is post-sales and is located within our company's technical sustainability team
- Approximately 70–80% of the responsibilities focus on customer support and customer management, while the remaining tasks involve analyzing individual customer data and improving processes
- You will be encouraged and supported to build your own technical expertise in sustainability
- You will onboard new customers to our software
- You will act as the primary contact for customers’ questions and issues related to using our products and provide technical sustainability consulting
- You will interpret the results of our software (sustainability KPIs and content) for customers
- You will support customers in making decisions about the optimal use of our tools and services
- You will serve as the internal interface between our sales teams, the sustainability function, and our software engineers
- You will develop and manage tools to monitor customer activity and respond to insights from that monitoring
Requirements
- You have at least one year of experience in a similar role
- You have work experience with at least one of the following: GHG Protocol, GRI, DNK, Ecovadis
- You have native-level German proficiency
- You work independently and are customer-oriented
- You have a structured, solution-oriented working style
- You communicate clearly and confidently
- You are motivated to independently learn new sustainability content
- Experience with the GHG Protocol is a plus
- You have business-fluent English
Benefits
- Hybrid Work & Freedom | We strongly believe that every work environment should be ideal and tailored to the individual
- Ownership & Impact | At Code Gaia, every team member has a voice
- Personal & Professional Growth | Your development is our priority
- Best Equipment, Tech Stack & Processes | You work with proven processes
- Competitive salary package | We offer a fair salary
- Team Events | We know it can be challenging to build strong team spirit
- Impact-driven & passionate team | Finally, we are the most impact-driven team you can imagine
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Director leading strategic partnerships for an enterprise SaaS provider in Australia. Guiding clients through regulatory landscapes and maximizing platform value for long - term growth.
Director of Customer Success managing customer accounts and processes for Nextpower's solar technology. Leading the establishment of systems for onboarding and managing module frame customers.
Director of Customer Success at Behaviorally leading strategic client relationships and driving commercial growth. Elevating the impact of behavioral insights for top brands.
Customer Success Representative for Anova handling customer relations in IIoT solutions. Assisting customers with hardware, software, and ensuring successful integration and relationships.
Product Manager leading Salesforce CRM platform capabilities at Ford Credit. Collaborating with cross - functional teams to drive innovation and improve customer experiences.
Lead innovation strategy and customer engagement while leveraging emerging technologies at Mastercard. Drive product development and forge partnerships to enhance commercial opportunities.
VP of Customer Success at Amperity driving customer satisfaction and retention through a high - performing team. Leading customer onboarding and success while collaborating cross - functionally with key stakeholders.
Customer Success Manager at Tanium supporting customers in Tokyo's hybrid work environment. Ensuring successful outcomes and driving value from the Tanium platform with key clients.
As a CRM Consultant, analyze business processes and develop solutions using Microsoft technologies. Participate in project teams and discuss architectures with experienced professionals and students.