Entry - level role supporting effective customer success plans and fostering strong customer relationships at Ideagen. Collaborate with cross - functional teams for onboarding and retention activities.
About the role
- Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
Responsibilities
- Operate CRM campaigns (email, push, SMS and other channels), ensuring quality, correct segmentation and timely delivery
- Execute and monitor automated relationship flows (welcome, abandonment, post-purchase, reactivation, etc.)
- Support the development and organization of the campaign calendar
- Conduct operational A/B tests (subject lines, creative, segmentation) under the guidance of the analyst
- Monitor campaign results and assist in consolidating performance metrics
- Ensure review of links, UTMs, segmentations and the quality of communications before sends
- Liaise with marketing, product and media teams to align campaign activities
Requirements
- Bachelor's degree in progress or completed in Marketing, Business Administration, Communications or related fields
- Previous experience (including internships) with CRM, email marketing or digital marketing
- Experience with CRM send or automation tools
- Organized with strong attention to detail
- Good written communication skills
- Familiarity with basic CRM metrics (open rate, click-through rate, conversion rate)
- Experience in e-commerce or retail
- Basic knowledge of audience/base segmentation
- Basic understanding of A/B testing
- Proactive mindset with interest in developing into analytical roles
- Interest in customer journeys and retention
Benefits
- Meal allowance (Vale Refeição)
- Transportation allowance (Vale Transporte)
- Health and dental plan (optional group policy)
- Gympass
- Birthday day off
- Hybrid work model, allowing flexible remote work
- Up to 50% discount on our brands
- Seller code with commission on sales made through our websites
- PLR (profit-sharing) according to our policy
- Parking spaces and end-of-day shuttle van to the nearest subway
- Courses, lectures and Development Tracks, live and on our content platform
- Performance evaluations
- High visibility and positive exposure to connect across the company with minimal hierarchy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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