Hybrid Supportive Housing Programs Manager

at Way Finders

• Job title: Supportive Housing Programs Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $59,000 - $64,500 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Holyoke, United States

About the role

• Supportive Housing Programs Manager coordinating housing services for homeless families at Way Finders. Administering supportive housing programs with a focus on domestic violence victims and young mothers.

Responsibilities

• Through management of a team, responsible for the coordination and delivery of Supportive Housing services, including assessment, intake, case management, coordination of supportive services, permanent housing placement, and stabilization
• Oversee the planning and facilitation of workshops and group activities for participants
• Develop partnerships with internal and external service providers to ensure comprehensive and seamless service delivery
• Coordinate resources, budgeting, and services to support transition to permanent housing including assistance with furnishings of units
• Maintain database and case files to track program performance and findings; report data on a monthly, quarterly, and yearly basis to management and appropriate funding sources
• Ensure periodic home visits are conducted to monitor family progress in meeting program and stabilization goals
• Oversee and support the completion of unit inspections according to program requirements; communicate with property owners regarding repairs and/or concerns as appropriate
• Assist in the identification of viable units for the Safe Step program as needed; collaborate with Director to facilitate lease-up and renewal of all contracts
• Ensure contract and code compliance for all facilities leased under all Supportive Housing programs
• Collect, share, and keep updated information on available stabilization services and resources
• Assist Director with all program billing
• Proactively identify and inform management/leadership of any issues that may adversely affect the program or organization
• Provide back-up to the Director as a representative of the organization at state and regional provider meetings
• Respond to information requests from auditors, other departments, or funding sources in a timely and accurate manner
• Provide on-call services as scheduled

Requirements

• 3 years' progressively responsible experience in a domestic violence, housing/social services, or related role; a combination of experience plus an Associate degree may be a substitute
• 1 year in a supervisory or lead role
• Bilingual (English/Spanish) verbal and written skills appreciated but not required
• Adept with the Microsoft Suite (including Excel) and databases, and comfort learning new technologies
• Excellent communication skills, both verbal and written
• Facilitation and training experience a plus
• Ability to organize and prioritize in a fast-paced environment
• Valid driver’s license with acceptable driving record; reliable vehicle
• CORI
• Must be available for on-call support

Benefits

• 20 days of accrued paid time-off in year one
• 15+ holidays annually
• Health, dental, and vision insurance options FROM DAY ONE
• Educational assistance
• Medical Reimbursement Account
• Dependent Care Account
• 403(b) retirement plan with employer match
• Life insurance
• Short-term and long-term disability insurance
• Transportation benefits
• Employee Assistance Program
• Annual staff picnic!