NL
Nutrien Ag Solutions LASCrop Consultant
Crop Consultant developing relationships with growers to boost agricultural inputs sales. Managing customer satisfaction and developing strategies for proprietary product sales.
About the role
- Providing an advanced level of functional and technical support to Aptitude Software’s customers regarding the company’s product portfolio
- Engaging with company’s clients through skillful analysis, effective communication, coordination and cooperation with product management and development teams to timely resolve incidents and requests
- Maintaining a high level of client satisfaction
- Obtaining detailed and accurate information relating to the business impact of client’s issues using effective questioning and troubleshooting techniques
- Replicating, investigating, and diagnosing issues
- Analyzing log files using standard debugging concepts
- Working closely with internal Aptitude Software teams on escalated functional and technical issues and product roadmap changes
- Documenting issues for further diagnostic or root cause isolation when needed
- Gathering and presenting client insights to teams across Aptitude while adhering to processes that ensure consistent and repeatable results
- Liaising with Support management in North America, the UK and Poland
- Applying a detectivistic mindset to pinpoint evidence and root causes (CSI for software)
Requirements
- Educated to at least Bachelor’s degree
- Previous experience in a similar role
- Analytical mind-set
- Problem-solving
- Process-driven and Quick learner
- Self-motivated with ability to work independently
- Excellent interpersonal and communication skills
- Previous experience supporting enterprise finance software products (advantageous)
- Understanding of accounting principles (advantageous)
- Experience in Banking, Telco, High-Tech, or Insurance sectors (advantageous)
- Business analysis and testing experience (advantageous)
- Good understanding of relational databases
- Good knowledge of SQL language
- Good knowledge of Unix/Linux operating systems and tools
- Knowledge of software debugging and profiling tools
- Ability to read and understand source code in programming languages like Java/C/C++/C#
- Ability to create simple ad-hoc programs or scripts
- Availability to cover 8 hour shifts during extended day hours (06:00 – 24:00)
- Being on call-out (standby) at night may be required
- Occasionally cover on public holidays and weekends may be required (being on call-out rather than office work)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
NL
Nutrien Ag Solutions LASCrop Consultant
Crop Consultant with Nutrien Ag Solutions developing prospects and managing sales for agricultural inputs. Delivering customer satisfaction and developing sales strategies for proprietary products.
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