About the role

  • Strategic Design and Experience Lead driving military community engagement through innovative user-centered design. Collaborates cross-functionally to deliver impactful digital experiences aligned with organizational goals.

Responsibilities

  • Lead the development and execution of a comprehensive design and experience strategy that aligns with MC&FP’s mission and outreach objectives.
  • Champion human-centered and accessible design principles, ensuring all products meet or exceed Section 508 and WCAG standards.
  • Direct the integration of brand strategy, user experience, and visual design across digital, mobile, and multimedia platforms.
  • Collaborate with communications, IT, and data teams to ensure that design decisions are informed by analytics, audience research, and behavioral data.
  • Guide the creation of engaging, intuitive digital experiences through journey mapping, usability testing, and user feedback loops.
  • Oversee the development and implementation of design systems and UX frameworks that ensure consistency across all MC&FP platforms.
  • Translate stakeholder goals and user needs into actionable creative direction, bridging the gap between strategy, content, and technology.
  • Advise senior leadership on emerging design trends, tools, and innovations, fostering a culture of creativity, collaboration, and continuous improvement.
  • Support agile development teams with design thinking expertise throughout concept, prototyping, and delivery phases.

Requirements

  • U.S. Citizenship
  • Ability to obtain and maintain a favorable Tier 3 (Public Trust) background investigation or the level required by the contract.
  • 5+ years of experience leading strategic design, customer experience, or digital brand innovation initiatives for large-scale or government programs.
  • 5+ years of experience applying human-centered design principles and leading UX research or creative strategy initiatives.
  • 3+ years of experience advising senior executives or program leadership on design strategy, innovation, and customer engagement.
  • Proven ability to translate user insights and analytics into actionable design improvements and experience strategies.
  • Demonstrated experience with Agile environments and cross-functional collaboration between design, IT, and communications teams.
  • In-depth knowledge of accessibility compliance standards (Section 508 and WCAG 2.1+).

Benefits

  • This position is remote with occasional travel to Washington DC possible.

Job title

Strategic Design Lead

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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