Strategic Account Manager managing client relationships within the NHS and energy sector. Overseeing client experience and proposing solutions for business objectives.
Responsibilities
Responsible for ensuring Sustainable Energy First delivers an outstanding customer experience overall
Main point of contact for an assigned client list, acquiring a thorough understanding of the Client’s needs and requirements
Proposing commercially beneficial solutions that meet the client’s business objectives and changing utility and energy demands through contract renewals, up and cross selling.
Ensuring the correct Sustainable Energy First products and services are delivered to customers in a timely manner and with the first-class service Sustainable Energy First is proud of
Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by Clients by ensuring the correct teams manage it through to resolution
Play an integral part in generating new sales that will turn into long-lasting relationships
Drive product development and innovation
Requirements
Strong motivation and drive to contribute to company goals
Experience of account management in the public sector ideally within the NHS
Expertise in managing strategic client relationships
Experience in the energy industry
Ability to oversee and enhance the overall client experience
Proven track record in building, developing, and retaining long-term key client relationships
Strong communication skills to clearly convey Sustainable Energy First’s values as a consultancy
Ability to demonstrate professionalism and credibility in building trust with senior clients
Capability to achieve mutually beneficial outcomes for both the company and clients
Strong interpersonal skills and a collaborative mindset
Results-oriented with a focus on driving success for both clients and the company
A full, driving licence is required and national travel is part of the role
Benefits
💰 Competitive salary plus generous commission structure
🏖 Starting at 25 days holiday plus bank holidays
🚗Car allowance
🏠 Hybrid working - you must be able to travel to our Lytham office 2 days p/week
👍 Flexi working
⭐ Career development opportunities
🎂 Birthday Day off
🛍 Benefits platform – gym membership, retail discounts and many more
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