Hybrid Store Operations Manager – Facilities Management, Loss Prevention

at Mars

• Job title: Store Operations Manager – Facilities Management, Loss Prevention
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $85,875 - $118,083 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Newark, United States

About the role

• Store Operations Manager overseeing facilities, loss prevention, and operations at multiple retail locations. Ensuring compliance and operational excellence while leading teams and managing vendors.

Responsibilities

• Oversee and assess facilities, safety, security and loss prevention policies and protocols across locations, ensuring compliance with statutory regulations and company standards.
• Provide insights and recommendations to leadership to reduce incident rates and improve overall safety and security for both Associates and guests.
• Lead facilities management across assigned locations by developing effective policies, managing vendors, and ensuring all work is timely, cost-effective, and meets brand standards.
• Serve as the key decision-maker for facilities work in stores, partnering closely with store leadership to address needs and minimize disruptions.
• Establish clear vendor expectations, performance metrics, and follow-up mechanisms to ensure accountability and continuous improvement.
• Conduct audits and establish follow-up mechanisms to evaluate the effectiveness of facilities, safety, security and loss prevention efforts and processes.
• Provides guidance and support to stores throughout the end-to-end purchase order (PO) process, including creation, submission, and ongoing management.
• Maintain and update the Everbridge system/Emergency Action Plans and collaborate cross-functionally to ensure all safety and security training and best practices remain current and consistent across locations.
• Partner with Store Leadership, Finance and Commercial teams to ensure alignment with budget targets and support the 3-year CAPEX planning process, including store construction and long-lead items.
• Provide stores with continuous support and training throughout the end-to-end purchase order (PO) process, ensuring a standardized tracking and reporting process globally.
• Develop a strong connection with the Mars Global Security team to streamline support, enhance training initiatives, and facilitate the sharing of best practices, ensuring a robust security framework that aligns with Mars' commitment to safety and compliance.
• Partner with Store teams to manage Security staffing, monitor risk, and conduct investigations into incidents, theft, and shrink, providing recommendations to leadership.
• Work closely with the Commercial team to ensure vendor selection meets standards, fostering strong partnerships that uphold brand reputation.
• Lead end-to-end project ideation, planning, and execution for facilities, safety, risk management, and loss prevention initiatives, managing time, cost, and competing priorities.
• Build and guide cross-functional project teams, identify risks, and monitor progress through established benchmarks to ensure successful delivery.
• Communicate project updates to stakeholders and end users, while capturing key learnings and feedback through After-Action Reviews (AARs).
• Drive business process optimization by analyzing internal/external feedback and data, enhancing the integrated planning calendar, and identifying efficiency opportunities across teams.
• Optimize the end-to-end purchase order (PO) process, including creation, submission, and ongoing management.

Requirements

• Minimum of 6 years of progressive responsibility in Retail Business Operations, Business Optimization, Project Management or Sales & Operations Planning.
• Experience in working in a multi-channel / multi-geography retail business.
• Strong stakeholder management and proven influencing skills.
• Highly organized, accurate and calendar driven, with ability to handle many competing priorities.
• Must be able to work independently with little to no supervision.
• Proficient in MS Office applications.
• Excellent written and verbal communication skills across all aspects of the business.
• Bachelor’s degree in business administration or a related field preferred; however, candidates with an equivalent combination of relevant experience and education will be considered.

Benefits

• An industry competitive salary and benefits package, including company bonus.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.