BI
BDO IrelandAudit Manager
Manager in BDO Ireland's Audit Department handling diverse client portfolios and leading audit teams. Focus on client expectations, team performance, and delivering technical auditing assistance.
About the role
- Provide escalated remote and on-site support for technical support inquiries
- Assist with Project Implementation
- Provide mentorship to the Support Team
- Monitoring and management of support ticket system
- Ensure timely response and updates to tickets
- Take on escalated tickets from Help Desk team
- Provide move, add, changes, preventive health checks of customer equipment and software
- Monitor and manage hardware and software health
Requirements
- 3+ years' experience in a technical support role
- 2+ years’ experience in a consulting role
- Experience with Service Ticketing Tool
- Experience with Microsoft Teams
- Experience with Microsoft 365 & SharePoint
- Post-secondary degree in information technology or equivalent experience
- CompTIA certifications would be an asset
- Microsoft MCSA or Role Based Certification in Windows Desktop or Microsoft 365 would be an asset
Benefits
- Competitive salary
- Health insurance
- Professional development opportunities
- Flexible work arrangements
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