Hybrid Solutions Architect

at Reward Gateway

• Job title: Solutions Architect
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £75,000 - £90,000 per year
• Degree requirement: No Education Requirement
• Tech skills: AWS, Azure, Cloud
• Location requirements: Hybrid, London, United Kingdom

About the role

• Solutions Architect role bridging client requirements and implementation of HR enterprise solutions. Join a company committed to making the world a better workplace.

Responsibilities

• Gain and maintain an extensive understanding of our product suite, including its technical limitations
• Assess client needs to determine applicable use cases our platform can address. Recommend optimal product configurations and program implementations
• Collaborate with the Sales and Client Success teams to create compelling, customised proposals in response to RFPs, ensuring technical feasibility and alignment with client requirements
• Offer expert advice and recommendations to clients and prospects on the product's functionalities, limitations, and best use scenarios, including roadmaps, documentations and alternative solutions where necessary
• Provide direct support and technical assistance for raised local client issues, collaborating with product and engineering teams
• Provide technical leadership to teams throughout the project lifecycle
• Establish a systematic feedback loop between client-facing teams and product teams
• Monitor and identify knowledge gaps within the Sales and Client Success teams regarding our product's features, capabilities, and limitations
• Work closely with Product Managers and Product Operations to develop strategies for addressing client needs and knowledge gaps
• Serve as a key communication conduit between product engineering teams, sales, implementation and client success departments.

Requirements

• Proven experience as Solutions Architect with a good understanding of complex system integration challenges and global platform implementations
• Proven experience in defining and documenting As Is & To Be Architecture, defining services and integrated applications, whilst working with stakeholders to help define and deliver strategic plans and roadmaps
• HR Tech or Enterprise system experience with a technical background and direct experience in a SaaS environment coupled with a good understanding of complex system integration challenges, adaptation to use cases and product delivery
• Demonstrated passion for inspiring change by creating practical, workable architectures aligned to IT principles and following appropriate governance
• Demonstrated impact on revenue growth and client satisfaction
• Technical Programme/Project Management and experience working with global and senior-level stakeholders
• Enjoy presenting and speaking to Clients working with our Commercial Teams
• Solid analytical and problem-solving skills to understand client problems and identify standard use cases that our product supports and at the same time satisfy the client's need
• Experience delivering consultancy services, presales support and advice to clients
• Experience resolving complex and important escalations with senior customer executives
• Ability to work cohesively with technical and non-technical stakeholders
• Knowledge and experience of AWS and Azure Cloud Architectures
• Highly effective in written and verbal communication, with a strong ability to convey ideas clearly and respectfully to diverse audiences.

Benefits

• An online interview with the Senior Talent Partner
• Online interview with the Head of Engineering
• In-person meeting with the CTO
• A flexible holiday plan of up to 40 days per year
• £400 a year Wellbeing Allowance
• Private Medical Insurance
• Allowance for professional development books, E-books, podcasts
• Contributory pension Scheme
• Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands