Global Solutions Consultant for Finastra specializing in Lending solutions and corporate lending operations. Supporting sales through client - facing engagements and presentations in the Middle East.
About the role
- AWS Solutions Engineer at USAN responsible for designing call center solutions and integrations with Amazon Connect and third-party systems. Part of a collaborative team working on enterprise-level projects.
Responsibilities
- Collaborate externally with customer business and technical leads to understand ongoing and upcoming business challenges/opportunities
- Translate customer requirements into technical requirements
- Collaborate internally in the SDLC with USAN project managers, business analysts, technical consultants, and Operations counterparts
- Perform problem resolution for existing solutions
- Make informed design and configuration decisions
- Stay current on upcoming Amazon Connect enhancements, features, and latest contact center trends
Requirements
- 3+ years of experience designing and configuring cloud and/or premise-based (ACD) Automatic Call Distribution / Contact Center solutions
- Excellent analytical and problem-solving skills
- General knowledge of professional software development practices & best practices for the full software development life cycle
- Team oriented and self-motivated
- The ability to communicate ideas effectively, to listen to others’ ideas, and to collaborate to arrive at great solutions
- Bachelor’s degree in Business or IT-related fields (preferred)
- 3+ years of experience in Amazon Connect (contact flows, console feature provisioning, configuration management, reporting, etc.) (preferred)
- Experience in Amazon Quicksight, Contact Lens, Wisdom, etc. (preferred)
- General working knowledge of SQL database concepts (preferred)
Benefits
- Competitive compensation program
- Outstanding benefits package (including medical, dental, vision and life insurance)
- 401(k) plan
- Excellent holiday/vacation plans
- Employee Referral Bonus Program
- Annual performance-based bonus
- Ongoing training opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Contract Solutions Architect at AND Digital designing scalable cloud architectures in a hybrid role. Collaborating with internal teams and external partners for modern digital delivery.
Integration Engineer designing, developing, and maintaining integration solutions for enterprise systems at Deloitte. Collaborating across teams to address complex business integration challenges.
Client Solutions Manager handling client relationships and advertising solutions for Meta. Collaborating across teams to maximize campaign performance.
Arquitecto de Soluciones Móviles y Web en Stefanini diseñando arquitecturas para aplicaciones. Liderando equipos y asegurando el rendimiento y la seguridad en el desarrollo.
Cloud Solutions Architect at MiWay delivers secure, scalable AWS and Azure solutions. Responsible for architecture, implementation, and operationalization in cloud environments.
D365 Solution Architect focusing on Microsoft Dynamics and Field Service Management in industrial engineering sector. Engaging in solution design while ensuring business requirements are met.
Azure Architect providing IT consultancy focused on Azure solutions at Codec. Collaborating with clients and demonstrating the value of existing and future platforms.
PreSales Solutions Architect demonstrating value of Planet's data and services to organizations in Europe. Collaborating with cross - functional teams addressing earth data challenges.
Diagnostics Solutions Consultant responsible for selling diagnostic instruments and maintaining customer relationships. Field - based role with travel in Minnesota or North Dakota to achieve sales quotas.