Technical champion for Zendesk platform ensuring systems are optimised for customer support. Collaborate with multiple teams for scalable solutions and effective workflows.
About the role
- Solution Engineer supporting SaaS platform customization and integration for a global software company. Collaborating in a hybrid role in Morocco with a focus on innovation and quality.
Responsibilities
- Support various extended services within our Cloud offering
- Maintain premium quality standards for reliable, scalable, high-performing solutions
- Integrate and customize SaaS platform for seamless customer experience
- Lead technical migrations ensuring optimal performance
- Troubleshoot and resolve technical anomalies
- Document findings through detailed test reports
- Guide customers through integration projects
Requirements
- IT background (minimum Bac+5, ideally from an engineering school)
- Strong analytical mindset
- Solid technical foundation
- Fluent in French and English
- Organized and detail-oriented
- Solid understanding of web architecture
- Comfortable working with SQL Server and Azure virtual machines
- Proficient with Microsoft Office Suite
- Genuine interest in software integration
- Growth mindset — ready to learn, evolve, and progress
Benefits
- Competitive Pay with a great base salary and bonus
- Premium pension plan to secure your future
- 20 vacation days to relax and spend time with your loved ones
- Travel allowance to support your commute
- Trainings to ensure smooth onboarding experience
- Supportive, collaborative team culture with opportunity to work remotely
- Work with an international, diverse group of colleagues
- Your input is valued, regardless of role or tenure
- Opportunities to grow in a fast-moving, low-bureaucracy company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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