Hybrid ServiceNow Solution Architect

at Long View Systems

• Job title: ServiceNow Solution Architect
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: CA$122,000 - CA$160,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Toronto, Canada

About the role

• ServiceNow Solutions Architect leading projects and proposals for clients at Long View. Collaborate with teams to deliver top-quality ServiceNow solutions and enhance client satisfaction.

Responsibilities

• Work with clients to develop proposal for ServiceNow services provided by Long View
• Develop work breakdown structure (“WBS”) artifacts to support proposals to estimate cost and delivery
• Gather client ServiceNow requirements to develop proposals and solutions
• Lead activities surrounding the ServiceNow Partner portal for programs Long View is enrolled in
• Work with the Long View branch Architects and Account Managers to engage with clients to support their ServiceNow needs
• Attend weekly practice alignment sessions with practice leadership team members
• Act as an escalation point for in-flight projects to address any scope, budget, schedule, and other general project related estimates provided during presales
• Act as an escalation point for in-flight projects to assist with the creation of new Project Change Requests (“PCRs”)
• Maintain ServiceNow sales and pre-sales certifications in alignment with ServiceNow partner program requirements
• Work with Long View Partner Services to monitor, manage, and respond to ServiceNow partner requirements
• Provide guidance to the Long View consulting community on ServiceNow best practices and news
• Act as the go-to resources for any client Request for Proposal (“RFP”) or Request for Information (“RFI”) request where ServiceNow expertise is required
• Create presentation materials and marking artifacts on Long View’s ServiceNow offerings and solutions

Requirements

• 8+ experience in a sales or a client-facing role
• 8+ years experience working with ServiceNow in a sales or client-facing role
• Active and current ServiceNow sales and presales certifications
• 2+ ServiceNow technical certifications
• Experience working in a managed services provider environment – multi-tenancy and/or shared services model
• Proven experience of successfully selling ServiceNow solutions to small, mid, corporate, and enterprise market
• Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral, with technical and non-technical staff, all levels of management
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Excellent communication (written, verbal, and presentation), and interpersonal skills
• Strong analytical, mediation, and problem resolution skills

Benefits

• Great people and culture
• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work – Be part of exciting projects while accessing all the latest technologies
• Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness