RB
Ritchie Bros.ServiceNow Administrator
ServiceNow Admin leading design, development, and implementation of ServiceNow solutions for the organization. Collaborating with stakeholders and overseeing a team to ensure successful delivery.
About the role
- Work with clients to develop proposal for ServiceNow services provided by Long View
- Develop work breakdown structure (“WBS”) artifacts to support proposals to estimate cost and delivery
- Gather client ServiceNow requirements to develop proposals and solutions
- Lead activities surrounding the ServiceNow Partner portal for programs Long View is enrolled in
- Work with the Long View branch Architects and Account Managers to engage with clients to support their ServiceNow needs
- Attend weekly practice alignment sessions with practice leadership team members
- Act as an escalation point for in-flight projects to address any scope, budget, schedule, and other general project related estimates provided during presales
- Act as an escalation point for in-flight projects to assist with the creation of new Project Change Requests (“PCRs”)
- Maintain ServiceNow sales and pre-sales certifications in alignment with ServiceNow partner program requirements
- Work with Long View Partner Services to monitor, manage, and respond to ServiceNow partner requirements
- Provide guidance to the Long View consulting community on ServiceNow best practices and news
- Act as the go-to resources for any client Request for Proposal (“RFP”) or Request for Information (“RFI”) request where ServiceNow expertise is required
- Create presentation materials and marking artifacts on Long View’s ServiceNow offerings and solutions
Requirements
- 8+ experience in a sales or a client-facing role
- 8+ years experience working with ServiceNow in a sales or client-facing role
- Active and current ServiceNow sales and presales certifications
- 2+ ServiceNow technical certifications
- Experience working in a managed services provider environment – multi-tenancy and/or shared services model
- Proven experience of successfully selling ServiceNow solutions to small, mid, corporate, and enterprise market
- Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral, with technical and non-technical staff, all levels of management
- Self-motivated, decisive, with the ability to adapt to change and competing demands
- Excellent communication (written, verbal, and presentation), and interpersonal skills
- Strong analytical, mediation, and problem resolution skills
Benefits
- Great people and culture
- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
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