EG
Internship in corporate client management at Erste Bank for 3 months, requiring business studies background and strong MS Office skills.
About the role
- Provide customer support for Thermo Fisher Scientific instruments by answering customer inquiries.
- Provide customer support by using all available resources, and escalate issues or problems when warranted
- Work collaboratively with internal teams, including sales, field, and product development, to provide support for instrument service, ensuring efficient resolution of service-related issues
- Participate in frequent training on instruments and continuing education on new technologies to remain at the cutting edge of scientific knowledge
- Accurately record pertinent information from the customer contacts in our Customer Management system.
- Recommend changes to knowledge databases, website, and other company-managed databases of technical information
- Proactively identify opportunities for process enhancements and implement improvements to enhance service quality and customer experience
- Collect sales leads on incoming calls and emails. Minimal travel may be required for this position
Requirements
- Minimum of a B.S. or B.A in Life Sciences, Business or a similar field is required
- 2+ years Prior experience in customer service or a customer-facing role is a plus
- Strong written and verbal communication skills
- Critical thinking & problem solving experience
- Proficiency in computer applications, including spreadsheets, databases, word processing, and internet usage
- Proven ability to quickly learn and understand new technical information
- Customer-focused attitude and strong teammate
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
US
Univar SolutionsKey Account Support Specialist
Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
MI
Mohawk IndustriesCustomer Service Representative
Customer Service Representative at Dal - Tile providing customer account management and support to enhance customer satisfaction. Responsible for order entry, inquiries, and various customer service functions.
MI
Mohawk IndustriesCustomer Service Warehouse Associate
Customer Service/Warehouse Associate at Mohawk Industries servicing customers and handling inventory tasks. Performing office administration duties, operating forklift equipment, and ensuring safety compliance in the warehouse environment.
PC
Post CompanySales Support Representative
Sales Support Representative at Post coordinating customer visits and creating offers. Working closely with salespeople to ensure efficient processes and administrative support.
LG
Liebherr GroupCommercial Clerk, Customer Service
Customer Service Specialist handling customer complaints while coordinating with departments. Engaging in service request processing for high - quality solutions within a leading electronics company.
TC
TE ConnectivityCustomer Service Specialist II
Customer Service Specialist managing order processing and customer inquiries for TE Connectivity. Fostering collaboration and enhancing customer satisfaction through effective communication.
LG
Liebherr GroupWorking Student in Customer Service
Studentische Aushilfe im Customer Service bei Liebherr in Ulm. Unterstützung bei Kundenanfragen und Kundendienstabrechnungen für Haushaltsgeräte.
ÁR
ÁrvoreCustomer Service Intern
Customer Intern providing support to the customer service team by analyzing and resolving client tickets. Involvement in improving response scripts and enhancing customer experience.
GR
GrifolsCustomer Service Specialist
Customer Service Specialist receiving and entering customer orders and meeting customers’ requirements at Grifols, a global healthcare company specializing in plasma - derived medicines.