Service Manager IT for a service company providing IT as a Service to clients. Acting as primary contact to ensure high service quality and support as needed.
Responsibilities
Primary point of contact for decision-makers at our clients for all technical and service-related matters
Advise clients on IT-as-a-Service solutions (hardware & software)
Gather requirements, perform technical evaluations and support optimizations of existing processes
Oversee and manage Service Level Management, reporting and monitoring of services used by the client
Coordinate with internal and external teams and interfaces
Identify opportunities for improvement and new business opportunities
Requirements
Prior experience in an IT environment, ideally in client support or service management
Technical understanding, with a particular interest in cloud technologies
Completed degree (e.g., Computer Science, Business Informatics) or a comparable technical qualification
Independent, structured and solution-oriented working style
Strong communication skills, organizational talent and high interpersonal skills
Business-fluent German and good English skills
Benefits
High degree of autonomy, exceptional team spirit and flat hierarchies
Fair compensation, permanent employment contract and individual performance agreements
Flexible working conditions (e.g., part-time models and remote work)
Work from a Kreuzberg loft in a prime location or remotely, with quarterly on-site visits to Berlin covered by the company
Company-wide summer and Christmas parties in Berlin
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