B2B Manager leading the entire lifecycle of training projects for key accounts at ThePower. Collaborating with clients to create impactful training solutions.
About the role
- Service Manager ensuring the Global Operations Tool operates efficiently for security teams. Collaborating across technical teams and business stakeholders to meet operational excellence goals.
Responsibilities
- Represent Global Clients in Service Manager alignment calls with other divisions, including sign-offs in Go-No go and CAB meetings
- Lead UAT testing for Global Clients including reporting bugs and join weekly cadence calls, both internal as with third part supplier
- Coordinate initiatives to enhance the tool’s functionality, usability, and performance in close collaboration with BPO Operations and align with users, stakeholders and technical teams
- Manage/develop tools & processes for account (configuration) guidelines to ensure an efficient and easy way of working with account harmonization
- Develop and deliver training materials, guides, and updates to ensure security teams understand how to use the tool effectively
- Work closely with global and regional teams, IT, and other departments to align the tool with Securitas’ strategic goals
Requirements
- At least few years of relevant work experience
- Proven ability to work independently while maintaining a structured and analytical approach to tasks
- Strong communication and collaboration skills are essential
- In-depth knowledge and hands-on experience with the Microsoft 365 suite, including PowerPoint, Excel, Access, SharePoint, Planner, and other related tools
- Previous experience in project management, with a track record of successfully delivering projects on time and within scope
- Background in service management roles, demonstrating an understanding of customer-focused service delivery
- Ability to manage multiple priorities, projects, and stakeholders in a fast-paced environment
- Flexibility to adapt to changing workflows and a proactive approach to identifying and implementing process improvements
Benefits
- Opportunities for professional growth and development
- Dynamic, collaborative work environment focused on continuous improvement and knowledge sharing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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