Service Delivery Manager at Aspire Lifestyles managing service delivery to clients in lifestyle services. Responsible for ensuring client satisfaction and upholding service level agreements through leadership and strategic execution.
About the role
- Service Manager acting as a central contact for DATAGROUP and its customers. Overseeing service level agreements, optimizing ITIL processes and ensuring customer satisfaction.
Responsibilities
- act as the central point of contact (all genders) between DATAGROUP and your assigned customer base
- responsible for ensuring that the agreed service commitments to your customers are met
- support the proposal process, through project phases and into operational services
- coordinate service delivery for customers and manage the involved internal and external teams
- analyze customer needs, develop and validate technical solutions and present them in proposals
- monitor, control and coordinate the contractually agreed Service Level Agreements
- define and optimize ITIL processes and align them with the customers
- manage escalation procedures for the services you are responsible for
- secure commercial objectives and monitor relevant KPIs
Requirements
- successfully completed degree in Business Administration or Business Informatics, or a comparable qualification
- several years of professional experience in the described area of responsibility
- very good overall understanding of IT services
- ideally an ITIL certification and experience in independently managing customer relationships
- willingness to travel approximately four times per month, mainly to the Rhine/Main region (Düsseldorf) and to Oberursel
- highly skilled in rhetoric with a confident manner, including at management level
- very good German and English language skills
Benefits
- Trusting working atmosphere with flat hierarchies and an informal, first-name culture in a team of friendly, helpful colleagues
- Support for work–life balance through family-friendly flexible working hours and the option to work remotely (e.g., from home)
- Or would you prefer to work together with colleagues in the office?
- Modern, well-equipped office on the Fleet Canal with height-adjustable desks, two monitors at each workstation, and quiet and collaborative spaces
- Support for personal and professional development through, for example, internal training programs
- An exciting and varied role in a successful and growing company
- “JobRad”, employer subsidy for the Deutschlandticket, participation in Corporate Benefits, an employee fan shop, employer contributions to the company pension plan, and much more
- Encouragement of departmental and company-wide team spirit through regular company events such as summer parties and Christmas celebrations, as well as sponsorship for employee participation in sporting events (including the HafenCityRun in Hamburg)
Job title
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