Supply Chain Consultant at Vivicta facilitating business transformations utilizing Microsoft Dynamics 365 Supply Chain Management. Engaging with clients to drive effective business solutions incorporating technology and project management.
PV
Hybrid Service Logistics Coordinator II
Posted 2 months ago
About the role
- Service Logistics Coordinator managing technician schedules and documentation. Focusing on optimizing service logistics processes for Pella Corporation.
Responsibilities
- Responsible for assisting the technicians with questions to minimize disruptions and assisting technicians with filling in their schedules if they need more work.
- Responsible for daily optimization of Technician’s routes using routing software.
- Come up with creative solutions to prevent reschedules.
- Schedule urgent Technician visits for safety or security issues.
- Organize and schedule Saturday service trips as needed.
- Expert on all service systems including Service Module, OSC, OFSC, POMS, WMS, and route optimization software.
- Follow up on loads for completion, as needed.
- Identify areas of opportunity in Service Logistics processes to improve First Time Completion Rate, reduce Average Days to Complete Service and to maximize all other Service metrics results.
Requirements
- Must have a High School Diploma or GED.
- Associates Prior experience in customer service is essential.
- Strong construction knowledge
- Good time management and organizational skills
- Adaptability to daily changing situations
- Ability to multi-task
- Detail oriented
- Proficiency with Microsoft® Office and smart devices, and ability to learn internal software programs and applications.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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