Senior Marketing Consultant at Caterpillar leading enterprise content supply chain strategies. Driving best practices, training, and change management for global marketing teams.
PV
Hybrid Service Logistics Coordinator II
Posted 5 months ago
About the role
- Service Logistics Coordinator managing technician schedules and documentation. Focusing on optimizing service logistics processes for Pella Corporation.
Responsibilities
- Responsible for assisting the technicians with questions to minimize disruptions and assisting technicians with filling in their schedules if they need more work.
- Responsible for daily optimization of Technician’s routes using routing software.
- Come up with creative solutions to prevent reschedules.
- Schedule urgent Technician visits for safety or security issues.
- Organize and schedule Saturday service trips as needed.
- Expert on all service systems including Service Module, OSC, OFSC, POMS, WMS, and route optimization software.
- Follow up on loads for completion, as needed.
- Identify areas of opportunity in Service Logistics processes to improve First Time Completion Rate, reduce Average Days to Complete Service and to maximize all other Service metrics results.
Requirements
- Must have a High School Diploma or GED.
- Associates Prior experience in customer service is essential.
- Strong construction knowledge
- Good time management and organizational skills
- Adaptability to daily changing situations
- Ability to multi-task
- Detail oriented
- Proficiency with Microsoft® Office and smart devices, and ability to learn internal software programs and applications.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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