Hybrid Service Engineer II

at Interplay

• Job title: Service Engineer II
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $70,000 - $80,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Seattle, United States

About the role

• Service Engineer II providing IT support and troubleshooting solutions in networking technologies. Focused on client needs with a strong work ethic in a hybrid work environment.

Responsibilities

• Point of Escalation, Phase two of escalation
• Independently own tasks and follow through to ensure resolution
• Guiding Level I Engineers through ticket resolutions
• Completing small projects with minimal supervision
• Configuring standard Exchange & Outlook
• Facilitate Daily Team Meetings when Service Lead is OOO
• Maintaining Client Documentation
• Installing, configuring, troubleshooting and customizing Microsoft Office and Office365 applications per customer's preference.
• Administration of enterprise e-mail applications, including adding/removing users and groups, configuring folder permissions if applicable, forwarding mail to other accounts, checking event logs, configuring and restoring from backup
• Remote and onsite work as needed for clients around the Puget Sound region
• Taking a personal interest in, and responsibility for, quality of work they perform or are associated with
• Assisting Sr. Engineers on larger projects

Requirements

• Two to four years' experience in a professional IT support setting
• At least one major certification: CCNA, CCDA, CCIE, AZ104 or a combination of any two of: A+, Network +, Security +, Project +
• Experience using remote take-control services
• Eager to problem solve and help users, no matter how simple the solution
• Ability to process auditory information while performing technical tasks
• Ability to provide accurate time estimates for how long a task will take
• Experience with basic network administration, including adding/removing users, configuring file permissions, checking event logs, configuring and restoring from backup
• Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices
• Strong problem-solving and decision-making capabilities, with a focus on delivering high-quality solutions and exceeding client expectations.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution.

Benefits

• Competitive wages
• Comprehensive benefits
• Relaxed work environment that fosters creativity