Road Mechanic performing preventive maintenance and equipment repairs for Sunbelt Rentals. Collaborating in a safety - focused environment while gaining skills in service or operation management.
About the role
- Service Engineer II providing IT support and troubleshooting solutions in networking technologies. Focused on client needs with a strong work ethic in a hybrid work environment.
Responsibilities
- Point of Escalation, Phase two of escalation
- Independently own tasks and follow through to ensure resolution
- Guiding Level I Engineers through ticket resolutions
- Completing small projects with minimal supervision
- Configuring standard Exchange & Outlook
- Facilitate Daily Team Meetings when Service Lead is OOO
- Maintaining Client Documentation
- Installing, configuring, troubleshooting and customizing Microsoft Office and Office365 applications per customer's preference.
- Administration of enterprise e-mail applications, including adding/removing users and groups, configuring folder permissions if applicable, forwarding mail to other accounts, checking event logs, configuring and restoring from backup
- Remote and onsite work as needed for clients around the Puget Sound region
- Taking a personal interest in, and responsibility for, quality of work they perform or are associated with
- Assisting Sr. Engineers on larger projects
Requirements
- Two to four years' experience in a professional IT support setting
- At least one major certification: CCNA, CCDA, CCIE, AZ104 or a combination of any two of: A+, Network +, Security +, Project +
- Experience using remote take-control services
- Eager to problem solve and help users, no matter how simple the solution
- Ability to process auditory information while performing technical tasks
- Ability to provide accurate time estimates for how long a task will take
- Experience with basic network administration, including adding/removing users, configuring file permissions, checking event logs, configuring and restoring from backup
- Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices
- Strong problem-solving and decision-making capabilities, with a focus on delivering high-quality solutions and exceeding client expectations.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution.
Benefits
- Competitive wages
- Comprehensive benefits
- Relaxed work environment that fosters creativity
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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