Hybrid Service Engineer II

Posted last week

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About the role

  • Point of Escalation, Phase two of escalation
  • Independently own tasks and follow through to ensure resolution
  • Guiding Level I Engineers through ticket resolutions
  • Completing small projects with minimal supervision
  • Configuring standard Exchange & Outlook
  • Facilitate Daily Team Meetings when Service Lead is OOO
  • Maintaining Client Documentation
  • Installing, configuring, troubleshooting and customizing Microsoft Office and Office365 applications per customer's preference.
  • Administration of enterprise e-mail applications, including adding/removing users and groups, configuring folder permissions if applicable, forwarding mail to other accounts, checking event logs, configuring and restoring from backup
  • Remote and onsite work as needed for clients around the Puget Sound region
  • Taking a personal interest in, and responsibility for, quality of work they perform or are associated with
  • Assisting Sr. Engineers on larger projects

Requirements

  • Two to four years' experience in a professional IT support setting
  • At least one major certification: CCNA, CCDA, CCIE, AZ104 or a combination of any two of: A+, Network +, Security +, Project +
  • Experience using remote take-control services
  • Eager to problem solve and help users, no matter how simple the solution
  • Ability to process auditory information while performing technical tasks
  • Ability to provide accurate time estimates for how long a task will take
  • Experience with basic network administration, including adding/removing users, configuring file permissions, checking event logs, configuring and restoring from backup
  • Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices
  • Strong problem-solving and decision-making capabilities, with a focus on delivering high-quality solutions and exceeding client expectations.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution.

Benefits

  • Competitive wages
  • Comprehensive benefits
  • Relaxed work environment that fosters creativity

Job title

Service Engineer II

Job type

Experience level

JuniorMid level

Salary

$70,000 - $80,000 per year

Degree requirement

No Education Requirement

Location requirements

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