The service engineer's main responsibility is customer facing, field service and application support.
Perform preventive maintenance or service repairs such as cleaning, lubricating and adjusting equipment as per the annual planning of the department.
Inspect, test, and repair Roche diagnostic instruments and related equipment following manufacturers' specifications.
Develop effective troubleshooting strategies and training activities to minimize repeated errors.
Collaborate within Professional Service and across departments to provide a consolidated solution to customers and increase customer satisfaction.
Keep accurate and timely records of all service activities but not limited to maintenance, repair, installations and required software/ hardware updates of equipment.
Requirements
Minimum qualification required is diploma in Electronic, Electrical or Mechanical Engineering and preferably 2 year related experience.
Experience with Roche instruments will be an advantage.
Clinical laboratory and/or quality management experience will be an added advantage.
Effective Communication & Customer care handling skills.
Good interpersonal skills & ability to work independently and as team player.
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