Field Service Engineer providing customer support for analyzer and measurement systems in the Pulp & Paper manufacturing process. Requires strong technical skills and extensive field experience with travel expectations up to 75%.
About the role
- Service Engineer providing technical support to ABEC’s Sales function and customers in biopharma manufacturing. Collaborating with sales to identify process improvement opportunities and deliver solutions.
Responsibilities
- Provide technical support to ABEC’s Sales function and directly to customers.
- Collaborate with regional sales managers to identify and understand process and equipment improvement opportunities at customer sites.
- Develop and propose solutions, and support delivery of those solutions.
- Work within pre-established guidelines to perform required tasks.
- Ensure timely review and response to client requests for proposals.
- Interpret customer performance requirements and develop optimal technical solutions.
- Exercise judgement and good communication in resolving conflicting customer expectations.
- Ensure effective support of Sales including advice on product strategies.
Requirements
- Bachelor’s Degree or Ireland Honours Degree (Level 8) Engineering or Science.
- Minimum 5 years’ experience in biopharma capital equipment engineering/design, bioprocess engineering, and/or biopharma manufacturing operations/maintenance.
- Experience with bioprocess equipment such as fermenters, bioreactors, filtration, chromatography, CIP, Single Use Systems, and/or sanitary vessels.
- Demonstrated ability to understand and navigate both technical issues and commercial situations.
- Strong communications and interpersonal skills.
- Prior experience in Field Service or Applications is preferred.
- Ability to travel approximately 60%.
Benefits
- WFH Flexible
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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