Director, Underwater Systems leading technical authority on underwater propulsion systems at Royal Caribbean. Overseeing maintenance, optimization, and compliance of underwater systems across the fleet.
About the role
- Service Director responsible for customer service delivery and profitability in EMEA. Building relationships with partners and managing service teams in a hybrid environment.
Responsibilities
- Consistent achievement of customer service performance targets
- Productivity of the service organisation
- Management of the Repair Centre organisation in Turkey
- Management of the hardware and software service teams within the Distribution team
- Organisation of the service business to meet customer and market requirements
- Optimisation of the core business processes to ensure continuous customer satisfaction
- Commercial development of the service business Strategy and action plans to increase market penetration and to enhance market position
- Working with the Sales and Marketing team to develop and exploit new business opportunities
- Spares and logistics function including warehousing and distribution activities and working capital (spares stock)
- Repair services
- International projects in support of the global customer service strategy
- Service P&L performance
- Budget accountability
Requirements
- Service business management essential. Possibly background in office equipment, medical, IT service or multi-vendor service
- Experience of high level business-to-business relationship management
- Leadership and team building experience
- Proven track record in an equivalent sized organisation
- Sales and marketing experience preferred
- Business degree (desirable)
- Fluent in English (essential) and another language (desirable)
- A strategic thinker
- Pragmatic
- Excellent communication skills
- Able to work confidently in a small close knit management team, with the respect of peers
- Creative and flexible thinker
- Good negotiation skills
- Self-assertive
Benefits
- Job Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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