Consultant in Deloitte's SAP team focusing on PMO and project delivery across Southeast Asia. Managing aspects of governance and resource planning for client projects within the implementation lifecycle.
About the role
- Service Desk Consultant in Romania providing support for incidents and service requests in the automotive financial services sector. Engaging with users on IT systems and ensuring quick resolutions.
Responsibilities
- Acting as main contact for incidents and/or service requests
- Solving incidents following existing documentation
- Call Handling (inbound and outbound calls)
- Performing qualified registration of incidents and service requests
- Providing accurate information to other infrastructure support teams (2nd level support)
- End-to-end tracking of tickets
- Monitoring the availability and error messages of IT systems and applications
- Monitoring of services and transactions
- Monitoring of certificates, job chains and monitoring of selected mailboxes
Requirements
- Bachelor’s degree in technical/non-technical fields would be nice to have
- Minimum 1-3 years of experience in customer support or call centers
- Strong problem solving and research skills
- Promptitude, proactivity and customer-oriented mindset
- An ITIL qualification is preferable but not essential
- Excellent command of both spoken and written German and English
Benefits
- Private Health Insurance – it’s custom-made for you
- Sponsored certifications, trainings and top e-learning platforms
- Individual coaching sessions or joining our accredited Coaching School
- Epic parties or themed events – lovingly designed for our people and their families
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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