Senior Health & Protection Consultant providing consulting advice and maintaining Healthcare and Protection client portfolio. Join Mercer for career development in a collaborative culture.
About the role
- Service Desk Consultant in Romania providing support for incidents and service requests in the automotive financial services sector. Engaging with users on IT systems and ensuring quick resolutions.
Responsibilities
- Acting as main contact for incidents and/or service requests
- Solving incidents following existing documentation
- Call Handling (inbound and outbound calls)
- Performing qualified registration of incidents and service requests
- Providing accurate information to other infrastructure support teams (2nd level support)
- End-to-end tracking of tickets
- Monitoring the availability and error messages of IT systems and applications
- Monitoring of services and transactions
- Monitoring of certificates, job chains and monitoring of selected mailboxes
Requirements
- Bachelor’s degree in technical/non-technical fields would be nice to have
- Minimum 1-3 years of experience in customer support or call centers
- Strong problem solving and research skills
- Promptitude, proactivity and customer-oriented mindset
- An ITIL qualification is preferable but not essential
- Excellent command of both spoken and written German and English
Benefits
- Private Health Insurance – it’s custom-made for you
- Sponsored certifications, trainings and top e-learning platforms
- Individual coaching sessions or joining our accredited Coaching School
- Epic parties or themed events – lovingly designed for our people and their families
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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