BE
BernhardEnergy Analyst II
Energy Analyst II responsible for public utility consumption data analysis at ENFRA. Interacts with clients and contractors for reviewing energy efficiency opportunities.
About the role
- Continuous monitoring of ticketing, phone, and other relevant systems
- Prompt response to alerts and incidents from these systems
- Analysis and correlation of security alerts and logs from various sources (e.g., SIEM, EDR)
- Identification of true positives and initiation of appropriate response actions
- Incident Management: initial triage, categorization, and assignment of tickets and incidents
- Answering, processing and qualifying customer requests over phone, email and ticketing system
- Maintaining accurate documentation in the ticketing system (SNOW), updating tickets regularly, participating in root cause analysis, and reviewing reports
- Strict adherence to standard procedures (SOPs), playbooks, and runbooks
- Collaboration with various teams and participation in 24/7 shift rotations
- Completion of internal trainings and certifications within set deadlines
- Assisting team lead with cybersecurity service-related tasks
- Participate as long-term employee and develop career in cyber security
Requirements
- Experience with computer operating systems and desktop software
- Fluent oral and written command of English language
- Team player
- Good communication skills
- Willing to work on shifts if and when required
- Previous experience with Endpoint Security solutions (Trellix, CrowdStrike, Sophos, Microsoft Defender) – advantage
- Experience with identification and eradication of malware (Viruses, Rootkits, Spyware, Trojans) – advantage
- Security and networking certifications – advantage
- Windows, Netware and/or Mac certification or equivalent work experience – advantage
- Database knowledge – advantage
- Full time experience in customer care/customer support – advantage
- Ability to read SIEM logs – advantage
- Working knowledge of networking – advantage
- Authorization to work in Bulgaria (asked in application form)
Benefits
- Premium private healthcare by Uniqa with extended coverages
- Dental coverage, claim up to 400BGN/year
- Optical coverage, claim up to 100BGN/year
- Life insurance
- MultiSport card fully covered
- Annual pay review at least once per year
- 4 days additional annual leave (24 in total)
- Option to carry over up to 12 days in the next year
- Learning & Development program access (Cybrary, Udemy, Preply, Pluralsight, HTB)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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