Analyst in Performance Management focusing on metro - rail operations at Motiva, enhancing efficiency and strategic planning. Collaborate on process improvement and performance analytics.
About the role
- Service Desk Analyst responsible for first-level support and technical troubleshooting at Centorrino Technologies. Engaging in customer communication and collaboration to resolve technical issues.
Responsibilities
- Providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.
- Working with tickets submitted is what you'll spend most of your time doing.
- Resolve some tickets on your own, while others will require collaboration/escalation with other teams.
- Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved.
- Communicating with customers through a variety of channels (phone, email and chat).
- Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday.
Requirements
- Epic customer service skills
- Passion for helping others and a thirst for knowledge
- Technology enthusiast
- Communicating technical information in an easy way to understand
- Amazing time management, strong analytical and problem-solving skills
- Share in our passion for improvement, always looking for opportunities to improve
Benefits
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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