Service Contracts Product Manager in life science industry managing product portfolios and collaborating globally for business growth. Responsible for product management and customer-focused development.
Responsibilities
Managing the portfolio and partnering with key stakeholders to introduce new products
Executing annual Contracts portfolio operating plan to achieve global order growth targets
Partnering with Instrument New Product Introduction (NPI) teams to introduce successful Service products
Managing day to day escalations with a Customer 1st mindset, determining root cause, and implementing corrective action to prevent future issues
Collaborating with the regional Sales & Delivery team to identify growth opportunities
Build business case proposals for regional, product opportunities, and lead them from inception through ramp-to-volume
Support the maintenance, correction, and improvement of internal document resources
Soliciting feedback from internal and external customers including, division product marketing & Customer Service Organization (CSO) for product positioning and value proposition improvements
Provide management updates and status reports of business results.
Requirements
8+ years of product management experience with demonstrated knowledge and projects
Experience in the life science industry
Proficient skills in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, Sharepoint and Teams
Excellent verbal & written communication skills
Experience in working with worldwide customers and is a strong advocate for customer focus and customer driven development; demonstrated success with “voice of the customer”
Ability to work independently to plan, prioritize workload, schedule time, assess and solve problems
Ability to travel up to 10%
Bachelor’s Degree in Business, Science related field or equivalent.
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