Senior Technical Writer at TaskUs creating documentation and processes for exceptional customer experiences. Collaborating with teams to enhance internal documentation for disruptive companies.
About the role
- Technical Writer creating and maintaining complex documentation for retirement plan services at FIS. Involves collaboration and usability testing with clients for improved documentation.
Responsibilities
- Researches, writes, edits, and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way
- Performs usability testing with clients on documentation and utilizes feedback to improve documentation and standards
- Composes or updates material for reports, manuals, briefs, proposals, technical and administrative publications concerned with work methods and procedures an operation and maintenance software and hardware
- Selects appropriate media and distribution methods
- Assists in establishing style guidelines and standards for texts and illustrations to meet business needs
- Reads previous documentation and design notes and uses computer-based training, or company technical products to gather and research technical information complex documentation
- Interviews programmers, engineers, developers, and other technical personnel
- Organizes material and completes writing assignments a standards, e.g., order, clarity, conciseness, style, and terminology
- May maintain records and files of work and revisions, may select photographs, drawings, sketches, diagrams, and charts to illustrate material, assist in laying out material for publication and arrange for typing, duplication and distribution of material
- Creates, compiles, and delivers more complex system/software developmental documentation packages from technical project team inputs, system requirements design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications and programming notes
- Assists in creating project plan, etc. for completing documentation
- Other related duties assigned as needed
Requirements
- Requires effective planning, scheduling, researching, and writing skills
- Thorough knowledge of information mapping concepts
- Skill in investigation and analysis, preparing written material and business communication and training
- Proficient with the following software: Microsoft (Word, Excel, PowerPoint, Visio); Adobe (Acrobat Professional, Robohelp) Jira & SharePoint
- Skill in evaluating documentation, production and quality control and publishing system operation
- Skill in understanding and focusing on client needs, establishing credibility, and building relationships with clients
- Skill in editing writing for punctuation, syntax, and grammar
- Ability to communicate effectively verbally and in writing
- Ability to establish and maintain effective working relationships with employees, clients and public
- Bachelor’s degree or the equivalent combination of education, training, or work experience
Benefits
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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