Technical Writer creating and maintaining complex documentation for retirement plan services at FIS. Involves collaboration and usability testing with clients for improved documentation.
Responsibilities
Researches, writes, edits, and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way
Performs usability testing with clients on documentation and utilizes feedback to improve documentation and standards
Composes or updates material for reports, manuals, briefs, proposals, technical and administrative publications concerned with work methods and procedures an operation and maintenance software and hardware
Selects appropriate media and distribution methods
Assists in establishing style guidelines and standards for texts and illustrations to meet business needs
Reads previous documentation and design notes and uses computer-based training, or company technical products to gather and research technical information complex documentation
Interviews programmers, engineers, developers, and other technical personnel
Organizes material and completes writing assignments a standards, e.g., order, clarity, conciseness, style, and terminology
May maintain records and files of work and revisions, may select photographs, drawings, sketches, diagrams, and charts to illustrate material, assist in laying out material for publication and arrange for typing, duplication and distribution of material
Creates, compiles, and delivers more complex system/software developmental documentation packages from technical project team inputs, system requirements design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications and programming notes
Assists in creating project plan, etc. for completing documentation
Other related duties assigned as needed
Requirements
Requires effective planning, scheduling, researching, and writing skills
Thorough knowledge of information mapping concepts
Skill in investigation and analysis, preparing written material and business communication and training
Proficient with the following software: Microsoft (Word, Excel, PowerPoint, Visio); Adobe (Acrobat Professional, Robohelp) Jira & SharePoint
Skill in evaluating documentation, production and quality control and publishing system operation
Skill in understanding and focusing on client needs, establishing credibility, and building relationships with clients
Skill in editing writing for punctuation, syntax, and grammar
Ability to communicate effectively verbally and in writing
Ability to establish and maintain effective working relationships with employees, clients and public
Bachelor’s degree or the equivalent combination of education, training, or work experience
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