Technical Content Writer creating tech - related content to educate clients and improve product awareness at SiteGround. Requires excellent English command and 3+ years of experience in technical writing.
About the role
- Senior Technical Writer at Semperis creating documentation for software solutions. Collaborating with engineers to ensure accuracy in technical writing within a hybrid work environment.
Responsibilities
- Write, review, and maintain technical product documentation for multiple products.
- Interview developers and subject matter experts to become familiar with product technology and collect information for documentation purposes.
- Develop and maintain a strong understanding of products and customer usage.
- Ensure usability of documentation by verifying a document’s content against the actual product.
- Adhere to technical documentation standards.
- Identify contradictions, technical omissions, and inaccuracies in documentation.
- Conduct and participate in technical reviews of documentation to ensure consistent quality of the documentation set.
- Contribute to setting standards and developing procedures for technical product documentation.
- Collaborate with peers to improve documentation development processes to increase efficiency and quality of product documentation.
- Review, edit, and proofread materials.
- Train and lead less experienced writers.
Requirements
- 10+ years of technical writing experience documenting software applications.
- Excellent writing and editing skills; strong organization skills.
- Has an inquiring mind with meticulous attention to detail.
- Ability to comprehend and explain complex content.
- Ability to formulate questions that focus on documentation omissions and inadequacies.
- Ability to juggle multiple tasks, tight deadlines, and surprises with ease.
- Ability to be creative in the preparation of documents while remaining compliant with company standards.
- Demonstrates strong computer skills and proficiency in help authoring, online documentation publishing, and desktop publishing tools.
- Demonstrates strong understanding and use of agile software development methodologies and source control systems.
- Ability to work independently with limited supervision.
- Excellent oral communication, presentation, and conflict-resolution skills.
- Ability to work with and communicate effectively with a team of developers and SMEs located around the world.
- Ability to effectively train, lead, and guide less experienced writers.
- Experience using MadCap Flare.
Benefits
- Semperis maintains office locations in several cities across the globe.
- Hybrid work model: Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days.
- Equal opportunity employer.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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