Technical Writer & Trainer responsible for technical documentation and staff training at Helcim. Empowering users with clear guidance on Helcim's payment platform through comprehensive documentation and training initiatives.
About the role
- Senior Technical Writer developing documents for the Group Underwriting team at Guardian Life. Collaborating with various functional areas to improve information management and communication.
Responsibilities
- Independently lead the development of reference information for complex projects to support the effectiveness and efficiency of our Group Underwriting organization.
- Create Underwriting-specific content for our Information Management System (IMS).
- Occasionally lead the weekly publication of the newsletter for all of Group Underwriting.
- Lead the review process of existing Group Underwriting policies with team members.
- Collaborate with the Information Management and Learning team to coordinate and work together on projects, and at times manage communications.
- Collaborate with various areas including compliance, legal, and IT.
Requirements
- Proficiency in writing and editing technical content related to complex business processes, preferably in regulated industries such as insurance or healthcare.
- A 4-year college degree in English, Communications, Technical Writing, or a related field, or equivalent work experience.
- Knowledge of Group insurance products and services (a plus).
- Project management experience (a plus).
- Familiarity with process improvement and process design (Lean Six Sigma).
Benefits
- Flexible work arrangements
- Professional development opportunities
- Annual, sales, or other incentive compensation
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