Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
About the role
- Senior Technical Support Engineer providing technical customer support and leadership at Causeway Technologies in Paris. Engaging in business process improvement and coaching within a hybrid working environment.
Responsibilities
- Provide technical customer support
- Leadership & coaching
- Business process improvement and systems
Requirements
- A minimum of 1 years’ experience in a technical support role
- Excellent I.T skills and knowledge
- Strong communication and customer service skills
- A good knowledge of MS Office Applications
- Understanding and operating within Service Level Agreements, targets and meeting KPI’s
- Creative and innovative problem solver
- Good Time Management skills
- A team player, with a strong work ethic
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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