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About the role
- Manage all aspects of the Microsoft Dynamics 365 system, taking ownership of the end-to-end CRM process including: Sales, Customer Service, Marketing and Field Service.
- Develop & Deliver best in-class functionality from the CRM system, including using the latest features of Dynamics 365 and the Power Platform to implement Customer Service, Sales, Field Service, Marketing and any other implementations that involve Power Platform.
- Solution envisioning and design in agile and waterfall development environments primarily with Dynamics 365 as a platform, but introducing other elements of the Microsoft technology stack where necessary (Dynamics 365, ASP.NET MVC, SharePoint, SQL Server, SSIS, SSRS, SSAS).
- Communicate with business stakeholders and business analysts to ensure the solution design meets requirements.
- Maintain a “Trusted Advisor” relationship with the customer and identify opportunities for further project work for both the Microsoft CRM practice and the other Codec teams.
- Take part in the pre-sales process, providing input to tenders and bids when necessary and prototyping and demoing solutions to potential customers.
- Work with senior members of the CRM Practice on developing and implementing operational improvements within the team.
- Assist in project planning process, in estimating development effort and allocation of development and testing tasks.
- Identify project risks and participate in defining risk mitigation and control activities.
- Make recommendations on the allocation of resources to projects according to skills and capacity and provide mentoring support to developer resources.
- Work closely with developers to ensure implementations are in line with the proposed design and overall standards.
- Work as part of the development team on smaller projects towards a quality, on-time delivery.
- Evaluate new products and 3rd party components when the need arises to assess their fitness for purpose.
- Maintain lean documentation, ensuring it is kept relevant and useful.
Requirements
- Our ideal candidate will combine deep functional and technical knowledge of the Dynamics 365 product (and the wider Microsoft technology stack) with excellent client engagement and consulting skills. You will have worked before in a customer-facing role and will quickly adapt to and understand unfamiliar industry sectors and business processes.
- Microsoft Dynamics CRM 2011 – 2016 (5 years)
- Microsoft Dynamics 365 (5 years)
- Microsoft Dynamics 365 extension development (5 years)
- Min. 5 years .NET (C#)/ ASP.NET (MVC)
- Min. 5 years Microsoft SQL Server (2005/2008)
- Team Foundation Server
- Some experience in the following technologies would be advantageous but not essential:
- Microsoft SharePoint 2013/2010
- Microsoft SSIS/SSAS
- Unit Testing Frameworks (such as NUnit)
- Windows Communication Foundation
- Xamarin Mobile Development
- Kingswaysoft
- Non-technical experience expected:
- Customer requirements gathering
- Systems analysis and design
- Good understanding of core project management principles and the overall software development lifecycle
- Presentation and proposal writing
Benefits
- An opportunity to join Ireland’s largest Dynamics 365 team; work with great people in a fun, entrepreneurial, rewarding environment; employees are not only provided with competitive compensation but are also recognized for their achievements.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
NL
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