Technical Support Engineer providing Level 1 & 2 support to clients and colleagues in after - sales phases. Responsible for problem resolution, customer satisfaction, and support requests follow - up.
About the role
- EDM Senior Support Engineer at Kainos delivering high-quality technical support and driving service improvements. Collaborating with engineering teams and mentoring junior members in a fast-paced environment.
Responsibilities
- Deliver high-quality technical support to external customers.
- Diagnose complex issues and build internal tools.
- Drive service improvements and take ownership of problems.
- Mentor more junior team members and contribute to system reliability.
- Partner with engineering, product, and DevOps teams to influence improvements in stability and user experience.
- Document findings, solutions, and best practices in internal knowledge bases.
Requirements
- Experience working with Workday Extend and/or Cloud technologies preferably AWS.
- Experience with working with web service technologies (REST, SOAP).
- Experience developing Workday Extend applications.
- Strong development experience in working with Java/Node JS languages.
- Experience developing serverless AWS apps.
- Experience working with CI/CD pipelines.
- Experience developing & coding within agile delivery environments.
- Experience of having a great customer focus.
- Proven ability of strong team skills, including taking direction from others.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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