Hybrid Senior Solutions Engineer

at Relevance AI

• Job title: Senior Solutions Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Python
• Location requirements: Hybrid, San Francisco, United States

About the role

• AI Agent Solutions Engineer working with enterprise clients to leverage AI agents for automation and problem-solving. Collaborating closely with customers to deliver scalable AI solutions in a hybrid work environment.

Responsibilities

• Engaging with customer stakeholders. technical and executive. to identify high-impact automation opportunities and guide AI agent adoption across pre- and post-sales phases.
• Delivering compelling, tailored presentations and demonstrations that showcase the business value and operational impact of AI agents.
• Conducting in-depth discovery sessions to assess and understand customer requirements as well as their deepest pain points.
• Designing and developing tailored AI agents that solve real business problems, ensuring operational fit, scalability, and measurable value.
• Lead customer enablement through hands-on training, onboarding, and ongoing support to drive self-sufficiency on the Relevance AI platform.
• Act as a strategic partner, influencing product direction through customer insights while identifying opportunities for deeper integration and growth.

Requirements

• Highly accomplished experience in solutions engineering/ architecture, technical consulting, forward-deployed engineering or similar roles at the intersection between customers and product.
• Engineering mindset and strong technical foundations. You will need to be comfortable working with APIs. Experience with Python/ Gen AI/ LLMs is highly valued.
• Ability to translate business needs into technical solutions and communicate complex concepts to non-technical stakeholders.
• Experience building demo environments and productionising use-cases on low-code SaaS platforms and/or AI solutions.
• Proven customer-facing skills with a track record of driving technical value and success with Enterprise customers in fast paced environments.
• Passion for AI and its real-world applications, with a customer-first mindset and a drive for continuous learning.

Benefits

• 🩺 Health Insurance Contribution – Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.
• 🚍 Commuter Benefits – Save on your commute with pre-tax deductions for transit and parking expenses
• 🏖️ Unlimited Annual Leave – Flexible time off policy to rest, recharge, and take care of what matters most
• 📈 ESOP – Employee Stock Ownership Plan so you can grow with the company
• 🤖 AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills
• 👶 Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents
• 🎉 Milestone Merch – Celebrate your work anniversaries with customised Relevance AI swag
• 🍱 Team Meals – Enjoy free Friday lunches, Uber Eats dinners, and regular catered office lunches
• 🪩 Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter
• 🏓 Social Clubs – Share your hobbies and interests by joining or starting a club with your teammates. A few clubs we already have are hiking, chess, and board game nights. We also have a social committee you can join—new ideas are always welcome!
• 🍿 Snacks & Drinks Galore – Stay energised with a wide selection of snacks and a fully stocked fridge of drinks in the office
• 🌐 Community Events – As the home of the AI workforce, we regularly host events featuring thought leaders, industry partners, and the wider community—right at our office, so you can join straight after work
• 🧠 Sonder EAP – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program