Solution Architect designing, developing, and implementing solutions for complex business challenges. Collaborating with stakeholders and managing risk to deliver robust, scalable architectures.
About the role
- AI Agent Solutions Engineer working with enterprise clients to leverage AI agents for automation and problem-solving. Collaborating closely with customers to deliver scalable AI solutions in a hybrid work environment.
Responsibilities
- Engaging with customer stakeholders. technical and executive. to identify high-impact automation opportunities and guide AI agent adoption across pre- and post-sales phases.
- Delivering compelling, tailored presentations and demonstrations that showcase the business value and operational impact of AI agents.
- Conducting in-depth discovery sessions to assess and understand customer requirements as well as their deepest pain points.
- Designing and developing tailored AI agents that solve real business problems, ensuring operational fit, scalability, and measurable value.
- Lead customer enablement through hands-on training, onboarding, and ongoing support to drive self-sufficiency on the Relevance AI platform.
- Act as a strategic partner, influencing product direction through customer insights while identifying opportunities for deeper integration and growth.
Requirements
- Highly accomplished experience in solutions engineering/ architecture, technical consulting, forward-deployed engineering or similar roles at the intersection between customers and product.
- Engineering mindset and strong technical foundations. You will need to be comfortable working with APIs. Experience with Python/ Gen AI/ LLMs is highly valued.
- Ability to translate business needs into technical solutions and communicate complex concepts to non-technical stakeholders.
- Experience building demo environments and productionising use-cases on low-code SaaS platforms and/or AI solutions.
- Proven customer-facing skills with a track record of driving technical value and success with Enterprise customers in fast paced environments.
- Passion for AI and its real-world applications, with a customer-first mindset and a drive for continuous learning.
Benefits
- 🩺 Health Insurance Contribution – Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.
- 🚍 Commuter Benefits – Save on your commute with pre-tax deductions for transit and parking expenses
- 🏖️ Unlimited Annual Leave – Flexible time off policy to rest, recharge, and take care of what matters most
- 📈 ESOP – Employee Stock Ownership Plan so you can grow with the company
- 🤖 AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills
- 👶 Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents
- 🎉 Milestone Merch – Celebrate your work anniversaries with customised Relevance AI swag
- 🍱 Team Meals – Enjoy free Friday lunches, Uber Eats dinners, and regular catered office lunches
- 🪩 Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter
- 🏓 Social Clubs – Share your hobbies and interests by joining or starting a club with your teammates. A few clubs we already have are hiking, chess, and board game nights. We also have a social committee you can join—new ideas are always welcome!
- 🍿 Snacks & Drinks Galore – Stay energised with a wide selection of snacks and a fully stocked fridge of drinks in the office
- 🌐 Community Events – As the home of the AI workforce, we regularly host events featuring thought leaders, industry partners, and the wider community—right at our office, so you can join straight after work
- 🧠 Sonder EAP – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program
Job title
Job type
Experience level
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Degree requirement
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Tech skills
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